Cisco Cisco IP Contact Center Release 4.6.1 Installation Guide

Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration

Common Ground Upgrade Migration Activities

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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Historical reporting testing

Step 1

Launch queries against the upgraded Loggers to ensure the presence and integrity
of historical call detail.

WebView reporting testing (option)

Step 1

Open the commonly used WebView views.

Step 2

Examine the data presented.

Internet Script Editor testing (option)

Step 1

Open the most commonly monitored ICM scripts using Internet Script Editor.

Step 2

Examine the data presented.

Upgrade the Peripheral Gateways (PGs)

Note

If upgrade planning determines there are redundant PGs, ensure the redundant
PGs are up and running properly prior to upgrading the primary PGs.

To upgrade the PGs:

Step 1

When the ICM system (the Router, Logger, and AW/HDS) have stabilized, shut
down each primary PG as you intend to upgrade it.

Step 2

Run ICM setup.exe (from the media) on each primary PG.

Step 3

In the Question window the following message is displayed: