Cisco Cisco Administrative Workstation Installation Guide
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 5 ICM 4.6.2 to ICM 5.0 Common Ground Upgrade Migration
Common Ground Upgrade Migration Activities
Validate ICM side A routing is restored
Step 1
Enable configuration updates for all instances by setting the following registry
variable in the CallRouter.
variable in the CallRouter.
HKEY_LOCAL_MACHINE\Software\
Cisco Systems, Inc.\ICM\<instance name>\RouterA\Router\
CurrentVersion\Configuration\Global\
DBMaintenance = 0
.
Step 2
Run simplex tests to check:
a.
Call routing
b.
AW configuration and scripting
c.
WebView and Internet Script Editor access by a pre-upgrade and a
post-upgrade created user.
post-upgrade created user.
When these checks are completed, refer to
.
Make the Go/No Go decision to upgrade ICM side B
If the tests to validate that ICM side A routing is restored are successful and the
decision is to proceed (Go), then continue to the next section -
decision is to proceed (Go), then continue to the next section -
If tests to validate that ICM side A routing is restored are not successful and the
decision is not to go forward (No Go) then:
decision is not to go forward (No Go) then:
Step 1
Stop ICM side A.
Step 2
Start up ICM side B.
Step 3
Revert ICM side A back to the prior release using the saved image.
Step 4
Restart side A.
Step 5
Enable configuration updates for all instances by setting the registry variable in
the CallRouter. The following registry change should be made on the CallRouter:
the CallRouter. The following registry change should be made on the CallRouter:
HKEY_LOCAL_MACHINE\Software\
GeoTel\ICR\<instance name>\RouterA\Router\