Cisco Cisco ICM Web Tools Installation Guide

Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground

Common Ground Upgrade Migration Tasks

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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Step 4

Run ICM setup.exe from the ICM Installation CD.

Step 5

In the Question window the following message is displayed:

Setup is about to convert GeoTel registry to Cisco registry and rename icr
directory to icm directory. After the conversion, please perform upgrade to all on
the icm system. Do you want to continue?

Select Yes.

Step 6

Select Upgrade All. The Upgrade all ICM instances dialog appears.

Step 7

Press OK to upgrade all instance components of this system.

Step 8

If you have WebView, a dialog appears asking for the location of WebView Server.
Enter the DB Server machine name and click OK.

Note

If you get a Read Only File Detected dialog, click Do not display this message
again, then click Yes.

Step 9

Reboot as directed.

Note

The ICM processes should not be started until after the Central Controller Side B
has been upgraded.

Upgrade the ICM side B Central Controller

Step 1

From the Cisco ICM media, run ICM setup to first upgrade the side B Router, then
the side B Logger. Select Upgrade All for each.

Step 2

On the Question screen the following message is displayed:

Setup is about to convert GeoTel registry to Cisco registry and rename icr
directory to icm directory. After the conversion, please perform upgrade to all on
the icm system. Do you want to continue?

Select Yes.

Step 3

Select Upgrade All. The Upgrade all ICM instances dialog appears.

Step 4

Press OK to upgrade all instance components of this system.