Cisco Cisco ICM Web Tools Installation Guide
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
Caution
Do not proceed if the upgrade states that it cannot remove files from the \icm\bin
directory.
directory.
The files left in the \icm\bin directory are the ones that could not be removed.
Typically, this is caused by rttest.exe running in the background. To fix this, do
the following:
Typically, this is caused by rttest.exe running in the background. To fix this, do
the following:
a.
Start the Task Manager by right-clicking on the task bar and choosing Task
Manager.
Manager.
b.
Select the Processes tab then right click on rttest.exe and select End Task.
Look for multiple instances of this process running in task manager.
Look for multiple instances of this process running in task manager.
c.
Once finished, reboot each machine as requested by setup. Remember, delay
rebooting the Logger until the Router is fully upgraded.
rebooting the Logger until the Router is fully upgraded.
Note
If the Restart Windows dialog appears with the message:
Some files could not be updated because they are currently in use by other
programs on the system. Files in use will be updated the next time you restart the
system.
Select Yes, I want to restart my computer now, then OK.
Some files could not be updated because they are currently in use by other
programs on the system. Files in use will be updated the next time you restart the
system.
Select Yes, I want to restart my computer now, then OK.
Step 5
Apply the necessary Service Releases or Engineering Specials as directed by the
Release Notes.
Release Notes.
Step 6
If Web View is installed, ensure the web process has started.
Step 7
Ensure that the side A machines have returned no errors following the upgrade
and the subsequent reboot.
and the subsequent reboot.
a.
Check the log for errors. The icmsetup.log file is located in the C:\temp
directory. Change to the C:\temp directory and perform the following
command line checks.
directory. Change to the C:\temp directory and perform the following
command line checks.
–
Search for errors using: findstr /i error icmsetup.log.
Note
No response indicates no errors were found.
–
Search for failures using: findstr /i fail icmsetup.log.