Cisco Cisco ICM Web Tools Installation Guide
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
10-30
Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Note
No response indicates no failures were found.
–
Search for errors using: findstr /i warning icmsetup.log.
Note
No response indicates no warnings were found.
–
If you wish, review the log in Notepad using: notepad icmsetup.log.
Note
If Support Tools are installed, you may view any logs using Support
Tools from any service starting with ICM release 5.0(0) and higher.
Tools from any service starting with ICM release 5.0(0) and higher.
Start ICM side B
Step 1
Using local service control, start the ICM side B services in the following order:
a.
Router
b.
Logger
c.
AW/HDS
Note
Start the services individually. Do not use the Start All option.
Upgrade the remaining AWs
Step 1
Ensure the Distributor/Client services are stopped, then set them to Manual.
Step 2
If this is a WebView Client, run setup.exe from the WebView 3rd Party Software
CD to install Enterprise Agent Server 4.1.1, JDK 1.3.1, Jaguar CTS 4.1.1, and
New Atlanta ServletExec ISAPI 4.1.1.
CD to install Enterprise Agent Server 4.1.1, JDK 1.3.1, Jaguar CTS 4.1.1, and
New Atlanta ServletExec ISAPI 4.1.1.