Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

Can be clustered.

Must be installed on its own machine. Do not install
other Unified SCCE components on the Unified CM
machine.

Unified CM

No.

Must be installed on its own machine. Do not install
other Unified SCCE components on the Unified IP
IVR or Unified CVP system.

Unified IP IVR or
Unified CVP

Unified SCCE supports connections for up to
five Unified IP IVRs by default but can
support up to 10 if a property file is used.

Unified SCCE supports connections for up to
ten Unified CVP call servers by default.

In deployments containing multiple IP IVR
servers, the Unified SCCE Network VRU
automatically balances load across the IVRs
based on trunk availability.

In deployments containing multiple Unified
CVP servers, Cisco Unified Presence load
balances with SIP and a Gate Keeper load
balances with H.323.

Must be installed on its own machine. Do not
install other Unified SCCE components on the
Unified IP IVR or Unified CVP machines.

Yes

Can be installed standalone, or with an Agent/IVR
Controller, or with an Agent/IVR Controller and
Administration & WebView Reporting.

Central Controller

Do not install any other Unified SCCE components
on this machine.

Yes

Can be installed standalone, or with a Central
Controller, or with a Central Controller and
Administration & WebView Reporting.

Agent/IVR
Controller

Do not install any other Unified SCCE components
on this machine.

No. However, two non-duplexed
Administration & WebView Reporting
machines can be installed.

Can be installed standalone, or with an with an
Agent/IVR Controller and a Central Controller.

Do not install any other Unified SCCE components
on this machine.

Administration &
WebView
Reporting

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)