Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

Unified SCCE Deployment Models

This chapter contains the following topics:

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About Unified SCCE Deployment Models

Unified SCCE supports a number of different deployment models. The number of physical
machines required for your Unified SCCE deployment can vary depending on:

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Whether you choose to install the Central Controller, Agent/IVR Controller, and
Administration & WebView Reporting on one machine (an All-in-One); two machines (a
Central Controller-Agent/IVR Controller plus standalone Administration & WebView
Reporting); or on three separate boxes.

Note: All-in-One deployments are supported in lab environments only.

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Whether you choose to deploy the Central Controller, Agent/IVR Controller, and
Administration & WebView Reporting machine(s) as simplexed (one instance of each) or
duplexed (two of each for enhanced fault tolerance).

Note: Simplexed deployments are supported in lab environments only.

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Whether you choose to deploy the Outbound Option on its own machine, simplex.

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Whether you choose to deploy Multichannel (supported in a future release).

The following table and diagram define individual box requirements and illustrate some sample
Unified SCCE deployment model topologies.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)