Cisco Cisco E-Mail Manager Unity Integration Option Installation Guide

If you are deploying Outbound Option for the
first time, you can modify your Agent/IVR

Can be installed simplexed on its own machine. Do
not install other Unified SCCE components on the
Outbound Controller.

Outbound
Controller

Controller machines in 7.5 and enable
Outbound. If you have deployed Outbound on
a previous release, you can move from
simplex, standalone Outbound to duplex,
co-located Outbound.

No

Multichannel Controller must be co-located with a
multichannel application.

Multichannel
Controller

Note: Multichannel applications will be available in
a future release.

The CTI OS Server is duplexed.

The CTI OS Server is installed automatically on the
Agent/IVR Controller. CTI OS desktop software is

CTI OS or Cisco
Agent Desktop
(CAD)

installed on agent, supervisor, and CTI OS developer
client machines.

For smaller deployments, CAD Services can be
deployed on the Agent/IVR Controller. For larger
deployments, CAD Services can be installed on a
separate machine. CAD desktop software is installed
on agent, supervisor, and CAD developer client
machines.

Yes. If duplexed, both installations of Unified
CCMP need to be installed in the same

Unified CCMP can be installed on a separate server
or co-resident on the Administration & Webview

Unified CCMP

manner; that is, both must be installed

Reporting server. If deployed on its own machine,

standalone on separate servers or both must

do not install any other Unified SCCE components
on the machine.

be installed co-resident on an Administration
& WebView Reporting server.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)