Cisco Cisco IPCC Web Option Installation Guide

Make sure the Supervisor is using valid Agent login
name and password. They should not use their AD

The Supervisor is not using valid Agent
login name and/or password. Note that

Supervisor cannot log in
to Web Re-skilling using
login page

username and password. Note that Supervisors log in
to WebView Reporting with their AD credentials.

Supervisors log in to Web Re-skilling
with their Agent credentials, which are
the same as those used to log in to the
Supervisor desktop

Make sure that the Supervisor is configured as the
Supervisor of a Team that has Agents.

The Supervisor is either not associated
with a Team or is not associated with a
Team that has Agents.

Supervisor cannot see
Agents after logging in.

Machine Creation and Modification Errors

This section offers workarounds for some problems that can occur when creating or modifying
machines in the IPCC Web Administration Tool.

Do one of the following depending on the cause:

Possible causes:

The IPCC Web
Administration Tool

•

•

Verify the machine Hostname or IP Address.

The machine Hostname or IP
Address is incorrect.

returns an "unable to
find registry" error when
you attempt to create or
modify a machine.

•

Verify that the machine is running.

•

The machine is not running.

•

Verify IPCC has been installed correctly in the
machine.

•

Unified SCCE has not been
installed correctly in the machine.

•

Rerun the IPCC Machine Initializer on the machine.

•

The IPCC Machine Initializer has
not been run on the machine.

•

Enable "File and Printer Sharing for Microsoft
Networks" at Start > Settings > Network
Connections... Local Area Connections > General
tab > Properties.

•

File and Printer Sharing for
Microsoft Networks is not enabled
on that machine.

Run the Synchronize command in the ICMDBA utility
on the Central Controller Side A machine to

This situation can occur in a duplexed
environment if machine data written

IPCC machines are
created in the Web

synchronize the Side A and B databases. To
synchronize using ICMDBA:

to the Side A database is not replicated
to the Side B database (for example,

Administration Tool but
later fail to display. It

if the Central Controllers are

appears as if they do not
exist or were deleted.

1. On the Side A Central Controller machine, go to

Start > Run and enter 

 in the Run dialog.

mistakenly configured as Simplexed)
AND the Side A db is brought down,
causing Unified SCCE to look to the
Side B db for data.

2. Expand the tree under the selected machine in the

ICMDBA dialog: Servers > <MachineName>
> Instances > ipcc > LoggerA. Select
ipcc_sideA.

3. From the Data menu, click Synchronize.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)