Cisco Cisco IPCC Web Option Installation Guide

Following are the two types of messages:

currently connected to goes down. In
the ipcc-Distributor cmsnode window,
enter Exit and press Enter.

•

On the User interface: 

.

•

In logs: 

Database Connection Issues

The Cisco IPCC Enterprise Web Administration tool uses JDBC to talk to the local database
on Administration & WebView Reporting machines for read operations. JDBC uses domain
authentication so Tomcat service must be running as authorized account; this account is created
automatically by the Unified SCCE Machine Initializer.

JDBC connection errors show up in error and log files as: ERROR CRITICAL
IPCCAdminErrors.6 DB_QUERY_CONNECT_FAILED

JDBC connection properties are defined in:
icm\tomcat\webapps\uiroot\WEB-INF\properties\default\ipccAdmin\client.properties. In this
files, the following property values must appear (note that host name, user, password, and
domain properties are commented out):

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JDBCDriver=net.sourceforge.jtds.jdbc.Driver

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JDBCUrlPrefix=jdbc:jtds:sqlserver://

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#JDBCHostname=host

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#JDBCUser=user

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#JDBCPassword=pass

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#JDBCDomain=domain

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JDBCICMInstance=ipcc

ConAPI requires a fully-working path from the Administration & WebView Reporting machine
to the Central Controller. Unified SCCE automatically creates a ConAPI connection for the
Cisco IPCC Enterprise Web Administration Tool in the CMS Control Console utility. It is

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)