Cisco Cisco IPCC Web Option Installation Guide

Make sure the Source Server and Database pull
down display the Central Controller and database
that contain the Machines data (usually the Side
A Central Controller and database).

Make sure the Destination Server and Database
pull-downs display the Central Controller and
database that do not contain the Machines data
(usually the Side B Central Controller and
database).

4. Click Synchronize.

Write to Database Issues

This section offers workarounds for issues that can occur when writing or connecting to the
IPCC database.

Start by double-checking the
hostnames and/or IP addresses

Unified SCCE is timing out
trying to make a write

The IPCC Web Administration Tool returns an
"Unable to start the Conapi Connection on this

provided on the IPCC Network page
of the wizard.

connection to the database.
Typically the problem is caused

Administration & WebView Reporting machine"
error.

by a software and/or hardware
misconfiguration.

Also, ensure proper configuration of
NIC cards on the machines in
question.

Check the IPCC Web Administration
Tool log files for more information.

Run the Deployment Wizard.

ConAPI requires a fully working
path from AW to Central

Connection error displays during update
operations.

Controller. The Central

Here are the two types of error messages:

Controller and Distributor
processes must be up.

•

On the User Interface: 

•

In log files: 

CMS must be restarted manually
when the Central Controller side it is

ConAPI does not support
Central Controller failover.

Error messages appear during attempted failover
of the Central Controller.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)