Cisco Cisco IPCC Web Option Installation Guide

Refer to the user documentation for your phone for information
on IP address configuration requirements.

Refer to the Compatibility Guide for Cisco Unified Contact
Center Enterprise & Hosted for a list of supported IP Phones.

Install the IOS image on the Ingress Gateway. See the Cisco
IOS documentation for instructions.

Install the Gateways if you are
using Unified CVP with
Unified SCCE.

To configure the gateways, see the 

5

Note: The Hardware and System Software Specification (Bill of Materials) for Cisco Unified
ICM/Contact Center Enterprise & Hosted, Release 7.5(1)  is available from cisco.com at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_usage_guidelines_list.html.

Unified SCCE Staging Requirements

Staging requirements include all network and OS platform prerequisites that must be in place
before you install Unified SCCE components. Staging requirements for Unified SCCE
components include:

•

Windows OS configuration

•

Windows network configuration

•

Active Directory setup

•

Firewall and security configuration

•

SQL Server installation

•

Remote monitoring and management tool setup (optional)

•

Cisco Quality of Service (QoS) setup (optional)

•

Multi-lingual version of Windows 2003 server if using a localized user interface.

•

Internet Information Server (IIS) is needed for the Administration & WebView Reporting
machines.

Windows network, Active Directory, firewall, SQL Server, and remote monitoring staging
information is described in the Staging Guide for Unified ICM/Contact Center Enterprise and
Hosted, 7.x(y). Security setup and guidelines, including Cisco recommended settings for
encryption, IPSec, NAT, and firewall configuration are described in the Security Best Practices
Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted . Cisco QoS planning and

5)

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_installation_and_configuration_guides_list.html

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)