Cisco Cisco IPCC Web Option Installation Guide

deployment is described in the Pre-Installation Guide for Cisco Intelligent Contact Management
Enterprise and the Cisco Unified Contact Center Enterprise, 7.5 Solution Reference Network
Design Guide.

Unified SCCE Component Software Installation Checklist

This section lists the installation tasks for the Unified SCCE software components.

Note: See the Cisco Unified Contact Center Enterprise Software Compatibility Guide for the
list of Cisco IP Phones and IPCC Enterprise components, such as Unified CM, Unified IP IVR
versions, supported by IPCC Enterprise 7.5(1). The IPCC Enterprise Compatibility Guide is
updated regularly to reflect subsequent component releases and services releases. The Cisco
Unified Contact Center Enterprise Software Compatibility Guide is available from cisco.com
at:
http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/prod_technical_documentation.html

Note: When installing new devices, users must ensure that they do not use any of the following
reserved Microsoft device names for customer instances: CON, PRN, AUX, NUL, COM1,
COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4,
LPT5, LPT6, LPT7, LPT8, and LPT9.

There are no Unified SCCE-specific
installation prerequisites for Unified
CM.

Install Unified CM

in this book. Also see "Installing and
Configuring Unified CM for Unified IP
IVR" in 

6

.

See "Installing and Configuring Unified IP
IVR" in 

7

Prior to installing Unified IP IVR you
must install and configure Unified CM
and check your phone configuration
in Unified CM Administration.

Install Unified IP IVR (if you are not
installing Unified CVP)

Installing Unified IP IVR also installs the
required JTAPI Client. You can use the
JTAPI Client Update tool to ensure that you
have the most recent version.

Prior to installing Unified CVP install
and configure Unified CM and check

Install Unified CVP (if you are not
installing Unified IP IVR)

in this book. Also see 

your phone configuration in Unified
CM Administration.

6)

http://cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html

7)

http://cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)