Cisco Cisco IPCC Web Option Installation Guide

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Side A Central Controller

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Side B Central Controller (if deployed)

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Side A Agent/IVR Controller

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Side B Agent/IVR Controller (if deployed)

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Second Administration & WebView Reporting (if deployed)

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Outbound Controller (if deployed)

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Multichannel Controller (if deployed)

Different machine types require different configuration. For each machine type, the Deployment
Wizard displays in sequence the configuration pages that must be completed for each, as shown
below:

IPCC Network settings, Database settings

Central Controller

IPCC Network settings, CallManager Connectivity
settings, IVR Connectivity settings

Agent/IVR Controller

IPCC Network Settings, CallManager Connectivity
settings

Outbound Controller

IPCC Network settings

Multichannel Controller

IPCC Network settings, Database settings

Administration & Reporting

How to Complete Deployment Wizard Pages

The following procedures take you through the Deployment Wizard steps.

Wizard Page: Describe your IPCC Deployment

The first page in the Wizard prompts you to specify your deployment model. Complete its fields
as follows:

<machine> is the Deployment Master: Check this if the Administration & WebView Reporting
machine in your deployment will serve as the "deployment master"--the machine from which
other machines will be configured. Only one Administration & WebView Reporting machine
can be the deployment master. If you deselect the check box, the Wizard will terminate after

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