Cisco Cisco IPCC Web Option Installation Guide
the current machine is configured--thereafter, you must configure additional machines from the
specified deployment master.
specified deployment master.
Step 2
Disable the Deployment Wizard: Optionally, select this check box to permanently disable the
Wizard after the current machine is created. Any machines that need to be added/configured
subsequently must be done by running the Machine Wizard (from the Machines page). For this
reason, it is recommended that only advanced users select this option.
Wizard after the current machine is created. Any machines that need to be added/configured
subsequently must be done by running the Machine Wizard (from the Machines page). For this
reason, it is recommended that only advanced users select this option.
Step 3
Deployment: Select the deployment model you are using.
Step 4
IPCC Options: Select any additional controllers you are deploying for optional components
(Outbound Option and multichannel applications).
(Outbound Option and multichannel applications).
Step 5
Click Next. A message displays alerting you to the machine you will now configure.
Wizard Page: Describe the IPCC Machine in your Deployment
The second page in the Wizard prompts you to specify the role of the machine you are currently
configuring. Complete its fields as follows:
configuring. Complete its fields as follows:
Step 1
Machine Hostname or IP Address: Enter the DNS or IP address of the machine you are
configuring.
configuring.
Note:
• For Administration & WebView Reporting machines and All-in-Ones IP addresses cannotbe
entered; you can enter a hostname only.
• If a connection to that machine cannot be made, or if the Wizard detects that the appropriate
IPCC software has not been installed, you will be unable to proceed.
Step 2
Description: Optionally, include an internal description of this machine. This description will
help you identify the machine when selecting for future actions within the IPCC Web
Administration Tool.
help you identify the machine when selecting for future actions within the IPCC Web
Administration Tool.
Step 3
Role: Select the role this machine serves in your IPCC deployment. A default selection will
already be made and in most cases this is what you should use. However, within certain limits,
you have the ability to change the role of a machine. See the About Machine Roles section in
this document for more information. It is here that you can enable the Outbound Controller on
the Agent/IVR Controller by checking the with Outbound Controller check box for the machine
role you are deploying. Not that you must select this check box on both the A and B sides of
the Agent/IVR Controller.
already be made and in most cases this is what you should use. However, within certain limits,
you have the ability to change the role of a machine. See the About Machine Roles section in
this document for more information. It is here that you can enable the Outbound Controller on
the Agent/IVR Controller by checking the with Outbound Controller check box for the machine
role you are deploying. Not that you must select this check box on both the A and B sides of
the Agent/IVR Controller.
Step 4
Click Next.
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
71
Chapter 10: Initial Configuration and Deployment Wizard
How to Complete Deployment Wizard Pages