Cisco Cisco IPCC Web Option Installation Guide

Wizard Page: IPCC Network Settings

The third page in the Wizard prompts you to specify IPCC Network settings required for the
machine you are currently configuring. Complete its fields as follows:

If the machine you are configuring contains a Central Controller or Agent/IVR Controller,
specify whether this machine type will be simplexed or duplexed in your deployment. Select
Duplex if two physical machines (side A and side B) will each run the IPCC software.

Note: When setting up a standalone Central Controller in a duplexed environment, the first
Central Controller must be set to Simplexed at initial configuration. After the second Central
Controller is configured, you can then return to the first and set it to Duplex.

Provide network addresses, as fields indicate. Depending on the machine type you are
configuring, you may need to provide: A) both public and private addresses for B) both side A
and side B for both the Central Controller and Agent/IVR Controller.

When completing these fields:

•

Public Hostname = The visible network address of the Side A machine. You can enter the
machine's hostname and either the DNS or IP address.

•

Private Hostname = The private network address of the Side A machine. You can enter the
machine's hostname and either the DNS or IP address.

•

If you are deploying a simplexed system, the value in side B fields can either be left blank
or must be identical to the values for side A. For a duplexed environment, specify different
addresses for the side A and B machines.

If the machine you are configuring contains an Agent/IVR Controller, select Collect Agent and
Skill Group Statistics if you want to allow real-time agent and skill group data to be displayed
in agent desktops. You can also modify the default collection interval for skill group data.
Enabling agent reporting automatically disables Quality of Service for the CTI Server.

Reboot Machine on Error causes IPCC to automatically initiate a reboot in the event of a critical
error. This option is selected by default. In a duplexed environment, rebooting on error will
keep the system up if only one of the sides fail. Do not deselect Reboot Machine on Error unless
specifically told to do so by Customer Support.

Do not deselect Reboot Machine on Request unless specifically told to do so by Customer
Support. Turning off this option prevents the machine from rebooting, even if it detects a serious
system-wide problem.

Optionally, for deployments that use the Mobile Agent option, the codec to be used for both
incoming customer and outgoing Mobile Agent calls. For more information on codec selection
see the Mobile Agent Guide for Cisco Unified CC Enterprise & Hosted.

Optionally, select the type of supervisor Silent Monitoring you will use in your deployment. If
you select Disabled, CTI OS-based silent monitor will be configured, but disabled. For more
information on silent monitor setup see the CTI OS System Manager's Guide.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)