Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

traditional telephony contacts, you can create Unified IP IVR applications to respond to HTTP
requests and send e-mail messages.

About Unified IP IVR Installation Prerequisites

Before installing and configuring Unified IP IVR for use with Unified SCCE, you must install
and configure Cisco Unified Communications Manager. See 

Note: Unified IP IVR is a product on the Cisco Unified Contact Center Express (Unified CCX)
platform. From the Unified CCX Administration user interface, you can invoke Unified CM
(using the Unified CM User ID and password) and do some of the configuration directly. For
more information, see

 (http://www.cisco.com/en/US/

products/sw/custcosw/ps1846/prod_installation_guides_list.html)

How to Install Unified IP IVR for Unified SCCE

To install Unified IP IVR, follow the step-by-step installation instructions included in the Cisco
Customer Response Solutions Installation Guide.

When installing Unified IP IVR for use with Unified SCCE, you must select the Unified IP IVR
product option during installation. This installs the basic Unified IP IVR platform, which includes
the basic components of Unified IP IVR and the default ICM scripts. The Unified CCX
installation procedure has two main steps:

•

Installation: Loads the Unified CCX software onto your system. At this time you can select
the deployment type (Unified CM) and a language. After completing the installation, confirm
that the ICM option appears on the Subsystems menu of the Administration utility. If it does
not, you might have to modify the license (.lic) file.

•

Server Setup: After you install Unified IP IVR, you use the Unifed CCX Administration
web utility to perform the initial system setup. This enables the specific Unified CCX
components that will run on a particular server.

Unified IP IVR Configuration Tasks

After you install Unified IP IVR, complete the following tasks to configure Unified IP IVR for
use with Unified SCCE Environment. Perform tasks in the order listed. Instructions for each
are included later in this section.

See 

1. Configure a Unified CM
Telephony Provider on Unified
CCX Administration.

"Configuring a Unified CM Telephony Provider section in

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)