Cisco Cisco Unified Contact Center Enterprise 9.0(2) Installation Guide

the Cisco Unified Contact Center Express Administration
Guide.

 and the "Adding a New Unified

2. Configure Unified CM
Telephony Call Control Groups

CM Telephony Call Control Group" section in the Cisco
Unified Contact Center Express Administration Guide.

and ensure that the information in
Unified CCX and Unified CM are
in synch.

 and

the "Provisioning the Unified ICME Subsystem" section

3. Configure the ICM Subsystem.

in the Cisco Unified Contact Center Express Administration
Guide.

See 

and the "Configuring Unified ICME VRU Scripts" section

4. Create and upload VRU scripts.

in the Cisco Unified Contact Center Express Administration
Guide.

See 

and the sections about configuring post and translation

5. Configure Unified IP IVR for
Unified SCCE Post and/or
Translation Routing.

routing in the Cisco Unified Contact Center Express
Administration Guide.

"Starting, Stopping, and Restarting Cisco Unified CCX

6. Start the Unified CCX Engine.

Services" section in the Cisco Unified Contact Center
Express Administration Guide.

 and the Cisco Unified Contact Center

7. Resynchronize the Unified CM
Telephony Data

See 

and the Cisco Unified Contact Center Express
Administration Guide.

8. Resynchronize the Cisco JTAPI
Client

The information needed to perform the above tasks is found in the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1846/

products_installation_and_configuration_guides_list.html)and briefly described in the following
sections.

Accessing the Cisco Unified CCX Administration Utility

Most of the tasks in this section are performed from the Cisco Unified CCX Administration
utility , which is installed on your Unified IP IVR server. Access Unified CCX Administration
at: 

.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)