Cisco Cisco E-Mail Manager Unity Integration Option Release Note

4.  Create the Blended Agent Database on Logger A. On Logger A, run ICMDBA. 

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Highlight Logger A, right-click and select “create” from the database menu. 

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Create the Database Screen. 

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The Database type is BA_SideA. 

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Add Device (see Cisco ICM Software Blended Agent Setup and Configuration 
Guide for database estimation information). 

  For Data, highlight the D drive, enter 500MB and click OK. 
  For Log, highlight the D drive, enter 100MB and click OK. 

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Click Create and click Start. When you finish, click OK and Close. Close 
ICMDBA. 

5.  Complete the Setup on the Blended Agent Dialer Server from ICM media for the respective ICM Node 

Form, which identifies all values and non-default settings to be used in Setup. 

6.  After reboot, start the Blended Agent Dialer process. 

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For CallRouters: 

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Router: UP and synchronized with peer 

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Ccagent: connected to all configured peripheral gateways 

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Rtsvr: feed activated to AW 

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For Loggers: 

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Logger: connected to its respective database and synchronized with peer – MDS is 
inservice 

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Replication: connected to AW 

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CampaignManager: process up on logger and connected to BA Dialer 

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For the Admin Workstation: 

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Updateaw: displays “waiting for new work” 

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Iseman: listen thread waiting for client connection 

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Replication: replication and recovery client connection initialized 

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Cms_jserver: cmsnode.exe process is active 

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Cmsnode: initialization complete 

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For Peripheral Gateways: 

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Generic (IPCC & VRU) PG 

  Mdsproc: inservice 
  Pgagent: inservice and active to one side of central controller 
  [peripheral] PIMs: disabled on node form – PIM windows do not exist 

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MR PG 

  Mdsproc: inservice 
  Pgagent: inservice and active to one side of central controller 
  [peripheral] PIMs: enabled in setup – Blended Agent PIM are now active – E-

Mail Manager and Media Blender PIM’s still cycling 

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For CTI Server: 

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Cg[#]ctisvr: active with configured port number 

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For CTIOS Server: 

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Ctios Server: active with configured port number – driver online 

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Ctidriver: active 

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For BA Dialer: 

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Blended Agent Dialer: EMT connection established and config received 

1.  Run Setup from Cisco E-Mail Manager Install Media. 

2.  Click Welcome and select Next. 

3.  Select the Component Screen and select CEM.