Cisco Cisco IPCC Web Option Installation Guide
Introduction
This manual explains how to install the major components of Intelligent Contact Management
(ICM) software. The ICM platform is a contact routing system that runs on several PCs (or
nodes) which may be distributed across many sites.
(ICM) software. The ICM platform is a contact routing system that runs on several PCs (or
nodes) which may be distributed across many sites.
This chapter includes the following:
•
Where to find information relating to ICM pre-installation tasks.
•
Information you will need before you install ICM components.
•
Where to find information about hardware and third-party software requirements for individual
ICM components.
ICM components.
•
An introduction to the ICM Setup program.
Subsequent chapters explain how to install and configure specific ICM components.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
9
Chapter 1