HP omnibook xe3 Service Manual

3-10

Troubleshooting and Diagnostics

HP OmniBook XE3

General problems.

Slide and hold power button
four seconds to reset
notebook.
Avoid touching touch pad
while booting or resuming.
Check settings in Control
Panel. Make sure touch pad
is enabled in Mouse
Properties.
Make sure touch pad is
enabled in BIOS Setup.
Check pointing stick settings
in Control Panel.

Top case.
Motherboard.

Click button does
not work.

Top case.
Motherboard.

External PS/2
mouse doesn’t
work.

Check connection.
Put notebook in standby
mode or shut down before
attaching mouse.
Install all drivers included
with mouse.
Restart notebook.

Mouse.
Top case.
Motherboard.

No sound is
audible.

Increase sound volume
(Fn+Up arrow, software
controls, volume control up
button).
Make sure sound is enabled
(software controls).
Check for sound resource
conflicts in Device Manager.
Sound may not operate
properly in MS-DOS mode.
Check speaker cable
connection.

Top case.
Motherboard.

Check operation using
headphones or external
speakers.

Built-in microphone
does not record.

Check software controls for
recording sound.
Make sure switchboard PCA
is connected properly.
Test audio with DiagTools
diagnostics.

Switchboard PCA.
Top case.
Motherboard.

Check operation using
external microphone.

PC card detection
beep at startup is
loud and cannot be
adjusted.

Download latest audio driver
from technical support area
of HP Notebook web site
(see page vii).