Canon imageclass d1170 multifunction printer 3478b018aa User Manual

Troubleshooting 

Error Codes (D1180/D1170/D1150)

The name of the SMTP server is not correct.

–

Check the SMTP server name in <SMTP 
SERVER> in <E-MAIL/I-FAX> in <NETWORK 
SETTINGS> in <SYSTEM SETTINGS> matches 
the SMTP server address you checked in 
“Checking Your E-mail Account,” in the e-
Manual.

–

The domain name of the DNS server is not 
correct.

–

Check that domain name in <DOMAIN 
NAME> in <HOST/DOMAIN NAME> in 
<DNS SETTINGS> in <TCP/IP SETTINGS> 
in <NETWORK SETTINGS> in <SYSTEM 
SETTINGS> is set correctly. (See “Setting DNS,” 
in the e-Manual.)

–

The name of the DNS server is not correct.

–

Check that <PRIM. DNS SERVER> and 
<SECOND DNS SERVER> in <DNS SETTINGS> 
in <TCP/IP SETTINGS> in <NETWORK 
SETTINGS> in <SYSTEM SETTINGS> is set 
correctly. (See “Setting DNS,” in the e-Manual.)

–

Connection to the DNS server failed.

–

Ask the network administrator to check that 
the DNS server is operating properly.

–

You have no privilege to access the folder.

Change the setting on the server to enable 
access to the folder.

An incorrect user name or password was 
specified for the sending of a file to a file 
server.

–

Change the user name or password.

–

An incorrect destination was specified for the 
sending of an e-mail message.

–

Check the e-mail address.

–

A POP (Post Office Protocol) server connection 
error occurred while receiving an I-fax.

–

Check the POP server name in <E-MAIL/I-
FAX> in <NETWORK SETTINGS> in <SYSTEM 
SETTINGS>. Confirm that the POP server is 
functioning normally. Check the network 
status.

–

The POP server returned an error during the 
connection.

–

Check the POP server name in <E-MAIL/I-
FAX> in <NETWORK SETTINGS> in <SYSTEM 
SETTINGS>. Confirm that the POP server is 
functioning normally. Check the network 
status.

–

A timeout error occurred on the server while 
connecting to the POP server.

–

Check the POP server name in <E-MAIL/I-
FAX> in <NETWORK SETTINGS> in <SYSTEM 
SETTINGS>. Confirm that the POP server is 
functioning normally. Check the network 
status.

–

The POP password setting is incorrect.

Check the POP server password in <E-MAIL/I-
FAX> in <NETWORK SETTINGS> in <SYSTEM 
SETTINGS>.