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Canon imageclass mf4890dw User Manual

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If you cannot solve the problem
Resolve a Problem
Follow the procedures below to resolve your problem.
See [Troubleshooting] in the e-Manual 
or the Q&A from the support page of the 
offi
  cial Canon Web site.
WARNING
If the machine makes strange noises or emits 
smoke or odors:
Turn OFF the power immediately, disconnect the 
power cord, and contact the Canon Customer Care 
Center. Do not attempt to disassemble or repair the 
machine yourself.
IMPORTANT
IMPORTANT
If you attempt to repair the machine by 
yourself, it may void the limited warranty.
Contact your local authorized Canon dealer 
or the Canon help line for assistance.
Please have the following information ready when you 
contact Canon.
• 
Product name
• 
Serial number
• 
Place of purchase
• 
Nature of problem
• 
Steps you have taken to solve the problem and the 
results
If you cannot solve the problem
Verify that the cables are connected 
properly and that the power is 
switched ON (See the Starter Guide.)
 
 
1
Verify that the Error indicator is not 
on or blinking.
• 
Make sure that paper is loaded properly 
(
→
p.22).
• 
Remove any jammed paper (
→
p.94).
• 
Turn OFF the power, wait for more than 
10 seconds, and then turn it ON again.
 
 
Verify that the machine is not in 
Sleep mode (
→
 p.27).
• 
If the [Energy Saver] key blinks, press it to 
exit the Sleep mode.
 
 
2
Verify that no message appears on 
the display.
• 
If a message appears, resolve the problem 
(
→
Press [Status Monitor/Cancel] to 
check the status of the machine.
• 
If there are jobs in process, wait until the jobs 
are fi nished.