Canon i 350 User Manual

Troubleshooting

Cannot Install the Printer Driver

Problem

Possible Cause

Try This

Cannot Install the
Printer Driver

Installation
procedure not
followed correctly

Follow the installation instructions for the

Easy Setup Instructions

packaged with

your printer.

If the installer was forced to be terminated due to an error, remove the CD-ROM
from the CD-ROM drive and restart your computer. Reinstall the printer driver. If
this problem persists, contact the Customer Care Cener.

Other applications
running in the
background

Other applications opened on your computer can interfere with the installation
routine. Close all open software applications before reinstalling the printer driver.
Refer to the

Easy Setup Instructions

for installing the printer driver.

Installation does
not start
automatically when
the CD-ROM is
inserted into the
drive

If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1. Click Start

Start

Start and select My Computer

My Computer

My Computer.

2. Double-click the CD-ROM

CD-ROM

CD-ROM icon.

For non-XP Windows, open the My Computer

My Computer

My Computer window, and then double-click the

CD-ROM

CD-ROM icon.

Double-click the CD-ROM

CD-ROM

CD-ROM icon on your desktop to start installation.

Installation CD-
ROM not working
properly

Confirm that there are no problems with the Setup Software & User’s Guide CD-

Setup Software & User’s Guide CD-

ROM.

Use Windows Explorer to confirm that the CD-ROM can be read.

Confirm that the CD-ROM

CD-ROM

CD-ROM icon is displayed on the desktop.

If there is any problem with the CD-ROM

CD-ROM

CD-ROM, contact the Customer Care Center.

Unable to proceed
beyond the Printer
Port Screen

Reinstall the printer driver.
1. Click Cancel

Cancel

Cancel.

2. When the Terminate Installation screen

is displayed, click OK

OK.

3. Click Exit

Exit

Exit, then remove the CD-ROM.

4. Turn the printer and the computer off.
5. Restart the computer.
6. Carefully follow the procedures

described on the

Easy Setup

Instructions

and reinstall the driver.