Canon PIXMA Pro9000 Quick Setup Guide

Troubleshooting

“Error No.: 300” 

Printer you want to 
use is not selected 
on the Printer pop-
up menu on the 
Print dialog box

Select Pro9000 on the Printer pop-up menu on the Print dialog box.
If Pro9000 does not appear on the Printer pop-up menu, do the following to 
confirm the printer settings:
1. Select Print and Fax Preferences from the Printer pop-up menu.

When using Mac OS X v.10.3.x or Mac OS X v.10.2.8, select Edit Printer List 
from the Printer pop-up menu.

2. Ensure that Pro9000 is displayed and the check box is selected in the screen 

that is displayed.
When using Mac OS X v.10.2.8, ensure that Pro9000 is displayed in the 
Printer List.

3. If Pro9000 is not displayed in the screen displayed in step 2, click Add(+) to 

add the printer.
If you cannot add the printer, follow the procedures described in the 

Easy 

Setup Instructions and reinstall the driver.

“Error No.: 1281”

The Front Tray is up 
when printing from 
the Auto Sheet 
Feeder starts

Return the Front Tray to its normal printing position. Ensure that paper is loaded 
in the Auto Sheet Feeder and then press the RESUME/CANCEL button on the 
printer to resume printing.
Refer to 

“Returning the Front Tray to Its Normal Printing Position” 

on page 14 for 

details about how to return the Front Tray to its normal printing position.

“Error No.: 1283”

The Front Tray is 
pulled up while 
printing from the 
Auto Sheet Feeder

Return the Front Tray to its normal printing position, then press RESUME/
CANCEL button on the printer and try printing again.
Refer to 

“Returning the Front Tray to Its Normal Printing Position” 

on page 14 for 

details about how to return the Front Tray to its normal printing position.
Do not move the Front Tray during printing.

“Error No.: 1284”

The Front Tray is 
pulled down while 
printing from the 
Front Tray

Return the Front Tray to the Front Paper Feeding Position, then press the 
RESUME/CANCEL button on the printer and try printing again.
Refer to 

“Loading Paper in the Front Tray” 

on page 10 for details about how to 

return the Front Tray to the Front Paper Feeding Position.
Do not move the Front Tray during printing.

“Error No.: 1320”

The printer is not 
ready to feed paper 
from the Front Tray 
yet

Load the paper correctly in the Front Tray according to the procedure described 
in 

“Loading Paper in the Front Tray” 

on page 10 and press the RESUME/CANCEL 

button on the printer.

“Error No.: 1321”

The paper is not 
loaded correctly in 
the Front Tray

Press the RESUME/CANCEL button on the printer to clear the error, and then 
load the paper correctly in the Front Tray according to the procedure described 
in 

“Loading Paper in the Front Tray” 

on page 10 and try printing again.

“Error No.: 1700”

The ink absorber is 
nearly full

The printer has a built-in ink absorber to hold the ink used during print head 
cleaning, for example. This error message indicates that this ink absorber is 
nearly full.
Press the RESUME/CANCEL button to clear the error so you can continue 
printing. Before the ink absorber becomes completely full, contact the Customer 
Care Center.
When you experience this error, you will need to call for servicing to replace the 
ink absorber and to check the printer for proper operation.

“Error No.: 1851”

Inner Cover is open 
when printing 
starts

Close the Inner Cover, then press the RESUME/CANCEL button to resume 
printing.

“Error No.: 1856”

Inner Cover is 
opened while 
printing

Close the Inner Cover, then press the RESUME/CANCEL button.
One page of the print data being sent at the time of the error will be erased, so 
print that page again.