Canon PIXMA Pro9000 Quick Setup Guide

Troubleshooting

Paper Error

The Paper size setting does 
not match the size of the 
paper loaded in the printer 
(Printer ALARM lamp flashes 
orange eleven times.)

Select Stop in the display on your camera to stop printing.
Check the Paper size setting on the PictBridge compatible 
device and then load paper that is the same size as the setting 
and try printing again.
If this message appears even when the paper loaded is the 
same size as the setting, set the printer driver not to detect the 
width of the paper.
See 

“Error Regarding the Width of Paper” 

on page 78.

The paper is not loaded 
correctly in the Front Tray 
(Printer ALARM lamp flashes 
orange twelve times.)

Select Stop in the display on your camera to stop printing.
When printing on 14" x 17" / 355.6 x 431.8 mm paper, load the 
paper correctly in the Front Tray according to the procedure 
described in 

“Loading Paper in the Front Tray” 

on page 10 and 

try printing again.

Paper jam 

A paper is jammed in the 
printer

Select Stop in the display on your camera to stop printing. 
Remove the jammed paper, load new paper, and press the 
RESUME/CANCEL button on the printer and try printing again.

Printer cover open

The Top Cover is open

Close the Top Cover on the printer.

No printhead 

The Print Head is defective or 
not installed (Printer ALARM 
lamp flashes orange five 
times.)

Install a Print Head according to the 

Easy Setup Instructions.

If the Print Head has already been installed, remove the Print 
Head and reinstall it. 
If the error still remains, the Print Head may be defective. 
Contact the Customer Care Center.

Waste tank full / 
Ink absorber full

*2

The ink absorber is nearly full

The printer has a built-in ink absorber to hold the ink used 
during print head cleaning, for example. This error message 
indicates that the ink absorber is nearly full.
You can continue printing for a while by selecting Continue

*1

 on 

the display on your camera.
However, because printing is disabled once the ink absorber 
becomes completely full and until the ink absorber is replaced, 
you are recommended to contact the Customer Care Center as 
early as possible. (You will need to replace a particular part of 
the printer.)

Low ink level

It is about time to replace the 
ink tank with a new one

Slow flashing (at about three second interval in red) of an ink 
lamp indicates that ink in this tank is low. You can continue 
printing, but we recommend preparing a new ink tank to replace 
the associated ink tank.
Select Continue

*1

 in the display on your camera to resume 

printing.

No ink

The ink tank may not be 
installed properly (Printer 
ALARM lamp flashes orange 
four times/ink lamp is off)

Install the appropriate ink tank.

The ink has run out (Printer 
ALARM lamp flashes orange 
four times/ink lamp flashes 
fast (at about one second 
interval))

Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, 
select Continue

*1

 in the display on your camera with the ink 

tank installed. Then printing can continue under the ink out 
condition. Replace the empty ink tank immediately after the 
printing. The printer may be damaged if printing is continued 
under the ink out condition.

If multiple ink lamps are flashing, check how fast 
they flash. Fast flashing (at about one second 
interval) indicates the ink is empty. Slow flashing 
(at about three second interval) indicates ink is 
low. For details on different flashing speeds, see 

“Getting the Ink Level Information” 

on page 37.