SMART Technologies board d600 User Manual

CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE 
WHITEBOARD

Troubleshooting Tips

Try the troubleshooting tips in this table if the Ready light indicates that your 
interactive whiteboard is operating normally, but you’re still experiencing problems.

There’s no image projected 
on your interactive 
whiteboard’s screen, or a 
“No Input” message 
appears.

Your projector isn’t 
receiving a video signal.

• Check the video cable 

connections.

• Check that the correct 

video input is selected 
on your projector. 

• Make sure that your 

projector is on and that 
it’s connected to a 
power source.

• If you’re using a laptop 

computer, switch the 
external video 
connection on. Refer to 
your laptop’s user’s 
guide for more 
information.

Your computer is in 
standby mode.

Move the mouse or touch 
any key on your keyboard 
to bring your computer out 
of standby mode.

Your computer is off.

Turn on your computer (or 
press your computer’s 
reset button), and then log 
on as usual.

The projected image is 
blurry, too large or doesn’t 
completely fill your 
interactive whiteboard’s 
screen.

Your projector’s position, 
zoom and focus settings 
aren’t adjusted.

Adjust your projector’s 
position, zoom and focus 
settings. Refer to your 
projector’s manual for 
more information.

Your computer’s video 
resolution settings don’t 
match your projector’s 
native resolution. 

Consult your projector’s 
manual for the correct 
video resolution, and then 
go to Windows Control 
Panel or Mac System 
Preferences to change the 
video resolution to match 
your projector.