SMART Technologies board d600 User Manual

CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE 
WHITEBOARD

The SMART Board 
icon 

 doesn’t appear in 

the Windows notification 
area or the Mac Dock.

SMART Board Tools 
isn’t running.

Start SMART Board Tools.

For Windows computers, 
select Start > 
All Programs >
SMART Technologies > 
SMART Product Drivers 
> SMART Board Tools. 

For Mac computers, select 
Finder > Applications > 
SMART Product Drivers 
> SMART Board Tools.

SMART Product Drivers 
aren’t installed.

Install SMART Product 
Drivers on your computer.

For details about installing 
SMART Product Drivers, 
see Installing SMART 
Product Drivers on 
page 22.

Touch isn’t accurate. The 
pointer doesn’t appear 
directly below your finger. 
When you write on the 
screen, your writing 
appears at a slight distance 
from the pen.

Your interactive 
whiteboard isn’t oriented 
properly.

Orient your interactive 
whiteboard.

To start the orientation, 
press and hold both 
the Keyboard and
Right-Click buttons on the 
pen tray at the same time.

No pointer is visible on the 
screen, and when you 
touch the screen, a colored 
line appears.

A pen is missing or isn’t 
positioned properly in its 
pen tray recess.

Replace the missing pen.

Your pen, dry erase 
marker, or old style (black) 
SMART pen doesn’t reflect 
infrared light and the pen 
tray sensors are unable to 
detect it. 

Wrap light-colored tape on 
the pen to make it more 
reflective.