SMART Technologies board d600 User Manual

CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE 
WHITEBOARD

Finding More Information

The Help Center contains links to a wide range of information, including procedures, 
concepts, help with applications, SMART Notebook tool descriptions, troubleshooting 
hints and more. 

Access the Help Center by pressing the Help button on the pen tray. The Help button 
also provides access to the orientation screen and SMART contact information. For 
more information on the pen tray buttons, see Pen Tray Buttons on page 35. 
Alternatively, access the Help Center from the SMART Board icon 

 in the Windows 

notification area or Mac Dock.

For more resources, visit 

, and then 

select your country. In the Support section of this site, you’ll find up-to-date, 
product-specific information, including setup instructions and specifications. This 
website’s 

 also has free learning resources, hands-on lessons and 

information on how to get more training.

The pointer snaps back to 
one location when you lift 
the pen or your finger from 
the screen.

The resistive surfaces are 
in constant contact at the 
location to which the 
pointer returns. An object 
that hits or presses on the 
front sheet, leaving a 
permanent depression, 
can cause this issue.

Gently pull the front sheet 
away from the back sheet 
using a piece of tape or a 
small suction cup. If the 
problem goes away while 
you pull but returns when 
you release the tape or 
suction cup, you might 
have to return your 
interactive whiteboard for 
repair.

The pointer moves 
erratically or gaps appear 
when you draw with the 
pen.

The USB power from your 
laptop, computer or USB 
extender is too low to 
power your interactive 
whiteboard.

Substitute another 
computer. 

OR

Eliminate or substitute the 
USB extender.

OR

Install a powered USB hub.