Nortel Networks P0857846 User Manual

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Answering calls / 29
P0857846 Issue 02
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide
Using a central answering position (CAP) 
module
A central answering position (CAP) is a Norstar M7324 telephone 
and a CAP module that your installer or customer service 
representative programmed as a CAP. You can have five CAPs in a 
Norstar Modular system. It is best if the CAP is also the prime 
telephone and direct-dial telephone for the lines and telephones it 
serves.
A CAP module is an add-on device that provides 48 extra memory 
or line buttons. You can connect one or two Norstar CAP modules 
to the telephone to increase the number of lines it can handle.
When a CAP module is first plugged into your telephone, some of 
the module buttons will already be programmed to dial an internal 
number. 
Someone has camped, parked or transferred 
a call on line 001, but no one has answered 
it. Press 
CALLBACK
 
or the line button to 
connect to the call.
There is no telephone that can receive a call 
on line 001 so the system has transferred it 
to you.
The call coming in on line 002 was intended 
for target line 052. Line 052 is busy so the 
call has come to you.
M7324 telephone
CAP module