Nortel Networks P0857846 User Manual

66 / Transferring calls

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

P0857846 Issue 02

When transferring an external call to an external number, the 
external call you are trying to transfer must be an incoming call on a 
disconnect supervised line. 

While on a conference call, you can remove yourself from the 
conference and connect the other two callers using the Transfer 
feature. However, if both of the other people are from outside the 
system, at least one of the outside callers must have called you and 
both of the outside calls must be on disconnect supervision lines. 

In certain situations, you may experience lower volume levels when 
transferring an external call to an external person, or when 
transferring two external callers from a conference call.

You can reconnect to the person you are trying to transfer at any 
time before the transfer is complete.

•

Press 

ƒ£‡‚

 or 

CANCL.

 

•

If you are not reconnected to your original call, press 

®

 and 

then press the line key of the original call, which is now on hold.

You are talking to the person you want to 
transfer the call to. Press

 

RETRY

 

if you decide 

to transfer the call to someone else. Press 

®

 or 

JOIN

 to transfer the call.

The person to whom you tried to transfer a 
call did not answer. Press

 

CALLBACK

 

or the 

flashing line button to reconnect to the call. 
On the M7100 telephone, lift the receiver.

The person to whom you tried to transfer a 
call has Do Not Disturb active on their 
telephone. Press 

JOIN

 to transfer the call 

anyway. Press 

RETRY

 to transfer the call to 

someone else. Press

 

CANCL

 

or the flashing 

line button to reconnect to the call (on the 
M7100 telephone, press 

ƒ£‡‚

).