Panasonic DPMB311EU Operating Guide
12.4.3 Scanner
Problem
Cause & Solution
I cannot scan.
R When scanning at a high resolution, a large amount of available memory is
required. If your computer warns that there is insufficient memory, close
other applications and try again.
other applications and try again.
R Select a lower resolution and try again.
R Reduce the scanning area and try again.
R Reduce the scanning area and try again.
1. To preview the scanned image, click [Preview].
2. You can drag the frame to specify the scanning area.
3. Click [Scan] to start scanning.
2. You can drag the frame to specify the scanning area.
3. Click [Scan] to start scanning.
R The unit is in use. Try again later.
R There is not enough space on the hard disk. Delete unnecessary files and
R There is not enough space on the hard disk. Delete unnecessary files and
try again.
R Check the connection between the computer and the unit (page 20, 26).
R Restart the computer, and try again.
R You attempted to scan a document longer than the paper size which you
R Restart the computer, and try again.
R You attempted to scan a document longer than the paper size which you
set. Change the setting or divide the document into the appropriate paper
size, and try again.
size, and try again.
The document is not fed into
the unit when using the unit
as a scanner (automatic
document feeder only).
the unit when using the unit
as a scanner (automatic
document feeder only).
R Remove the document in the automatic document feeder and re-insert it
Even after clicking [Cancel],
scanning continues.
scanning continues.
R Please wait. It may take a while for the cancel request to be accepted.
The name of the desired
computer is not displayed on
the unit when scanning
documents from the unit.
computer is not displayed on
the unit when scanning
documents from the unit.
R The printer driver has not been installed. Install it on your computer
R The PC name list up feature has been set to [Off]. Set [PC name list up
on device] to [On] (page 29).
R The maximum number of computers on the LAN is connected to the unit
(up to 30 computers). Set [PC name list up on device] to [Off] on the other
computers (page 29).
computers (page 29).
Stripes (fringes) occur on the
result of scanning (copying).
result of scanning (copying).
R Interference fringes (moire) may occur depending on the relationship
between the type of the original document and scanning (copying)
resolution. Particularly, it may occur when scanning printed materials
(magazines, brochures, etc.). This is a normal symptom for scanners.
However, changing the resolution may improve it.
resolution. Particularly, it may occur when scanning printed materials
(magazines, brochures, etc.). This is a normal symptom for scanners.
However, changing the resolution may improve it.
12.4.4 Copier
Problem
Cause & Solution
The unit will not make a copy.
R You cannot make a copy during programming. Make the copy after
programming.
R The document was not set properly (page 35).
R Recording paper is not loaded or the unit has run out of paper. Load paper
R Recording paper is not loaded or the unit has run out of paper. Load paper
Letters on the copied
documents are not clear.
documents are not clear.
R The original document is too dark or too light. Change the contrast
The copied documents are
too dark and cannot be read.
too dark and cannot be read.
R You used a coloured paper as a document. Change the contrast (page 45)
and make a lighter copy of the document, using “TEXT” resolution
(page 45).
(page 45).
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12. Help