Panasonic DPMB311EU Operating Guide

R The telephone line cord is connected to the [EXT] socket on the unit.

Connect to the [LINE] socket (page 20).

R The other party’s fax machine is busy or has run out of recording paper. Try

again.

R The other party’s machine is not a fax machine. Check with the other party.
R The other party’s fax machine failed to answer the fax automatically. Send

R Set the maximum fax speed to “14.4kbps” (feature #418 on page 76).

R Use the overseas transmission mode (feature #411 on page 76).
R Add two pauses at the end of the telephone number or dial manually.

R If your line has special telephone services such as call waiting, the service

may have been activated during fax transmission. Connect the unit to a line
that does not have these services.

R Another telephone on the same line is off the hook. Hang up the extension

telephone and try again.

R Try copying the document. If the copied image is clear, there may be

something wrong with the other party’s machine.
If the copied image is not clear, too dark, or black and white lines or smudges
appear, refer to “12.4.2  Printing problems”, page 112.

R The original document is too dark or too light. Change the contrast

R You used a coloured paper as a document. Change the contrast (page 45)

and make a lighter copy of the document, using “TEXT” resolution
(page 45), and try again.

R The telephone line cord is connected to the [EXT] socket on the unit.

Connect to the [LINE] socket (page 20).

R The PC fax setting (feature #442 on page 78) is activated and the received

fax documents are automatically transferred to the computer. View the
received documents using the computer (page 63).

R The fax preview mode (feature #448 on page 64) is activated and the

received fax documents are automatically stored in memory. View the
received documents using the web browser on the computer connected via
the LAN (page 64).

R Set the maximum fax speed to “14.4kbps” (feature #418 on page 76).

R The fax to email address (feature #452 on page 79) is activated. In this case,

only faxes within the fax memory capacity (page 132) can be received.
Deactivate the feature, then ask the other party to resend the document.

R The receiving mode is set to TEL mode. Set to FAX ONLY mode (page 60)

R The time taken to answer the call is too long. Decrease the number of rings

before the unit answers a call (feature #210 on page 70).

R The incoming call is not a fax. Change the receiving mode to TEL mode

(page 60) or TEL/FAX mode (page 61).

R If documents can be copied properly, the unit is working normally. The other

party may have sent a faint document or there may be something wrong
with the other party’s machine. Ask them to send a clearer copy of the
document or to check their fax machine.

R If documents cannot be copied properly, refer to “12.4.2  Printing

problems”, page 112.

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