Panasonic KXFLM651E Operating Guide
8. Help
62
Troubleshooting
8.3 When a function does not work, check here
8.3.1 Initial settings
8.3.2 General
8.3.3 Fax – sending
Problem
Cause & Solution
I cannot hear a dial tone.
L
The telephone line cord is connected to the [EXT] socket on the
unit. Connect to the [LINE] socket (page 21).
unit. Connect to the [LINE] socket (page 21).
L
If you use a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall socket directly. If
the unit operates properly, check the splitter/coupler.
splitter/coupler and connect the unit to the wall socket directly. If
the unit operates properly, check the splitter/coupler.
L
Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L
The mains lead or telephone line cord is not connected. Check the
connections.
connections.
L
If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line socket.
connect the fax machine directly to a telephone line socket.
The unit does not ring.
L
The ringer volume is turned OFF. Adjust it (page 22).
Problem
Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
they only hear a fax tone
and cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
for faxes.
L
Change to TEL mode (page 37) or TEL/FAX mode (page 38).
The {REDIAL/PAUSE}
button does not function
properly.
button does not function
properly.
L
If this button is pressed during dialling, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
During programming, I
cannot enter the code or
ID number.
cannot enter the code or
ID number.
L
All or part of the number is the same. Change the number: feature
#434 (page 57) and #435 (page 57).
#434 (page 57) and #435 (page 57).
The unit beeps.
L
The memory reception alert of feature #437 is ON (page 57), and
the unit has a document in memory. Press {STOP} to stop the
beeps, then see the displayed message instructions to solve the
problem.
the unit has a document in memory. Press {STOP} to stop the
beeps, then see the displayed message instructions to solve the
problem.
Problem
Cause & Solution
I cannot send documents.
L
The telephone line cord is connected to the [EXT] socket on the
unit. Connect to the [LINE] socket (page 21).
unit. Connect to the [LINE] socket (page 21).
L
The other party’s fax machine is busy or has run out of recording
paper. Try again.
paper. Try again.
L
The other party’s machine is not a fax machine. Check with the
other party.
other party.
L
The other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 32).
automatically. Send the fax manually (page 32).
FLM651E-PFQX2346ZB-en.book Page 62 Tuesday, November 22, 2005 3:26 PM