Panasonic KXFC962FX Operating Guide
12. Help
89
Troubleshooting
12.3 When a function does not work, check here
If you still have difficulties after following the instructions in this section, reset the unit. Disconnect the
power cord and turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless
handset.
power cord and turn OFF the cordless handset. Reconnect the power cord and turn ON the cordless
handset.
12.3.1 Initial settings
12.3.2 General
Problem
Cause & Solution
I cannot hear a dial tone.
L
The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 7).
Connect to the [LINE] jack (page 7).
L
If you use a splitter to connect the unit, remove the splitter and
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
connect the unit to the wall jack directly. If the unit operates
properly, check the splitter.
L
Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L
The power cord or telephone line cord is not connected. Check the
connections.
connections.
L
If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
connect the fax machine directly to a telephone line jack.
I cannot make calls.
L
The dialling mode setting may be wrong. Change the setting (page
19).
19).
The unit does not ring.
L
The night mode feature is turned ON. Turn it OFF (page 32, 32).
L
The ringer volume is turned OFF. Adjust it (page 18).
Problem
Cause & Solution
The other party complains
they only hear a fax tone
and cannot talk.
they only hear a fax tone
and cannot talk.
L
FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
for faxes.
L
L
If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 52).
same ring pattern assigned by the telephone company (page 52).
The {REDIAL/PAUSE}
button does not function
properly.
button does not function
properly.
L
If this button is pressed during dialling, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
The receiving mode does
not function properly.
not function properly.
L
The Distinctive Ring is set (feature #31, page 52).
During programming, I
cannot enter the code or
ID number.
cannot enter the code or
ID number.
L
All or part of the numbers are the same as another code or ID.
Change the number:
–
Change the number:
–
remote operation ID: feature #11 on page 63.
–
fax activation code: feature #41 on page 65.
–
auto disconnection code: feature #49 on page 65.
The speakerphone is not
working.
working.
L
Use the speakerphone in a quiet room.
L
If you have difficulty hearing the other party, adjust the volume.
FC962FX-PFQX2294ZA-en.book Page 89 Friday, August 26, 2005 9:05 PM