Panasonic S-ICX Manual
Section 521
Built-In ACD Supervisor Guide
S-ICX-5.0-521 (ACD 4.0)
S-ICX (International) issued October 2000
29
Traffic Information
Operation
1. From [SYSTEM INFO] screen, press the soft key 1 or 6 to select
[TRAFFIC INFO.].
2. The following screen appears.
3. Press
the
Memory key to return to the [SYSTEM INFO.] screen.
Press the PROG key to return to the [SUPERVISOR MENU]
screen.
screen.
Screen explanation
TOTAL CALLS : Total number of current incoming calls via the ACD
system.
MAX WAIT
: The longest time of a current incoming call via the ACD
system is placed in wait status, not connected to an agent.
The unit is in seconds.
The unit is in seconds.
LOGIN AGENT : The number of current log in agents.
AVAILABLE
: The number of agents who are available.
SYSTEM INFO
AGENT GROUP 1
TRAFFIC INFO
→
WAITING CALL
→
AGENT STATUS
→
TRAFFIC INFO
AGENT GROUP 1
TOTAL CALLS
XX
MAX WAIT
(X)XXXS
LOGIN AGENT
XX
AVAILABLE
XX
Memory