Panasonic S-ICX Manual

Section 521

Built-In ACD Supervisor Guide

S-ICX-5.0-521 (ACD 4.0)

S-ICX (International) issued October 2000

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2.  The following screen appears.

3. Press 

the 

NEXT key for additional information.

4. Press 

the 

NEXT key to scroll down, PREV key to scroll up.

5. Press 

the 

Memory KEY to return to the [SYSTEM INFO] screen. 

Press the PROG key to return to the [SUPERVISOR MENU] 
screen.

LOGIN AGENT: Number of agents that have logged in.
AVAILABLE: Number of log-in agents in AVAILABLE status.
BUSY(ACD CALL): Number of agents engaged in incoming calls via the 
ACD system.
BUSY (NON-ACD): Number of agents engaged in calls other than the above 
BUSY (ACD CALL) calls.
IDLE AGENT: Number of agents ready to answer incoming calls.

or