Kenwood KMR-D372BT Owner's Manual
ENGLISH
31
TROUBLESHOOTING
Symptom
Remedy
Pandora
“NO STATIONS”
No stations are found.
“STATION LIMIT”
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
Retry after deleting unnecessary stations from your device.
“CONNECT ERROR”
Communication is unstable.
“RATING ERROR”
Registration of thumbs up/thumbs down has failed due to
insufficient network connectivity.
insufficient network connectivity.
“THUMBS N/A”
Registration of thumbs up/thumbs down is not allowed.
“LICENSE ERROR”
You try to access from a country which Pandora is not
deliverable.
deliverable.
iHeartRadio
iHeartRadio station cannot
be selected.
be selected.
If “Explicit Content” in [Account Settings] is checked in
the web version of iHeartRADIO, custom stations become
unavailable.
the web version of iHeartRADIO, custom stations become
unavailable.
“NOT CONNECTED”
Link to the application is impossible.
Spotify
“DISCONNECTED”
USB is disconnected from the head unit. Please make sure
the device is connected properly through USB.
the device is connected properly through USB.
“CONNECTING”
• Connected via USB input terminal: The device is
connecting to the head unit. Please wait.
• Connected via Bluetooth: The Bluetooth is disconnected.
Please check Bluetooth connection and make sure both
the device and the unit are paired and connected.
the device and the unit are paired and connected.
“CHECK APP”
The Spotify application is not connected properly, or user
is not login. End the Spotify application and restart, then
login to your Spotify account.
is not login. End the Spotify application and restart, then
login to your Spotify account.
SiriusXM® Radio
“CH LOCKED LOCK CODE?”
The selected channel is locked. Enter the correct pass code
to unlock. ( 16)
to unlock. ( 16)
“CHAN UNSUB”
The selected channel is unsubscribed. Call
1-866-635-2349 in the U.S.A. or 1-877-438-9677 in
Canada to subscribe. ( 14)
1-866-635-2349 in the U.S.A. or 1-877-438-9677 in
Canada to subscribe. ( 14)
Symptom
Remedy
SiriusXM® Radio
“CH UNAVAIL”
The selected channel is unavailable. Visit
www.siriusxm.com for more information about the
SiriusXM channel lineup.
www.siriusxm.com for more information about the
SiriusXM channel lineup.
“CHECK ANTENNA”
Check that the antenna and its connection are in good
condition.
condition.
“CHECK TUNER”
Make sure the SiriusXM Vehicle Tuner is connected to
the unit.
the unit.
“NO SIGNAL”
Make sure the antenna is mounted outside the vehicle.
“SUBSCRIPTION UPDATED
– PRESS ENTER TO
CONTINUE.”
– PRESS ENTER TO
CONTINUE.”
Your subscription is updated. Press the volume knob to
continue.
continue.
“CODE ERROR”
Make sure you have entered the correct pass code.
( 16)
( 16)
“NO CONTENT”
There is insufficient content to start TuneScan.
“SCAN CANCEL”
TuneScan has been aborted.
Bluetooth®
No Bluetooth device is
detected.
detected.
• Search from the Bluetooth device again.
• Reset the unit. ( 3)
• Reset the unit. ( 3)
Bluetooth pairing cannot
be made.
be made.
• Make sure you have entered the same PIN code to both
the unit and Bluetooth device.
• Delete pairing information from both the unit and the
Bluetooth device, then perform pairing again. ( 17)
Echo or noise is heard
during a phone
conversation.
during a phone
conversation.
• Adjust the microphone unit’s position. ( 17)
• Check the [ECHO CANCEL] setting. ( 19)
• Check the [ECHO CANCEL] setting. ( 19)
Phone sound quality is
poor.
poor.
• Reduce the distance between the unit and the
Bluetooth device.
• Move the car to a place where you can get a better
signal reception.
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