Kenwood KMR-D372BT Owner's Manual

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Symptom
Remedy
ANDROID
• Sound cannot 
be heard during 
playback.
•  Sound output only 
from the Android 
device.
•  Reconnect the Android device.
• If in [HAND MODE], launch any media player 
application on the Android device and start 
playback.
• If in [HAND MODE], relaunch the current media 
player application or use another media player 
application.
•  Restart the Android device.
•  If this does not solve the problem, the connected 
Android device is unable to route the audio signal 
to unit. (  33)
Cannot playback at 
[BROWSE MODE].
•  Make sure KENWOOD MUSIC PLAY APP is 
installed on the Android device. (  8)
•  Reconnect the Android device and select the 
appropriate control mode.
•  If this does not solve the problem, the 
connected Android device does not support 
[BROWSE MODE](  33)
“NO DEVICE” or 
“READING” keeps 
flashing.
•  Switch off the developer options on the Android 
device.
•  Reconnect the Android device.
•  If this does not solve the problem, the 
connected Android device does not support 
[BROWSE MODE](  33)
Playback is intermittent 
or sound skips.
Turn off the power saving mode on the Android 
device.
“ANDROID ERROR”/
“NA DEVICE”
•  Reconnect the Android device.
•  Restart the Android device.
Pandora
“ADD ERROR”
New station creation is unsuccessful.
“CHECK DEVICE”
Check the Pandora application on your device.
“NO SKIPS”
The skip limit has been reached.
Symptom
Remedy
CD/USB/iPod
Correct characters are not 
displayed (e.g. album 
name).
•  This unit can only display uppercase letters, numbers, and a 
limited number of symbols.
•  Depending on the display language you have selected (  5)
some characters may not be displayed correctly.
“NA FILE”
Make sure the disc contains supported audio files. (  33)
“NO DISC”
Insert a playable disc into the loading slot.
“TOC ERROR”
Make sure the disc is clean and inserted properly.
“PLEASE EJECT”
Reset the unit. If this does not solve the problem, consult your 
nearest service center.
“NO DEVICE”
Connect a USB device, and change the source to USB again.
“COPY PRO”
A copy-protected file is played.
“UNSUPPORTED DEVICE”
•  Check whether the connected device is compatible with this unit 
and ensure the file systems are in supported formats. (  33)
•  Reattach the device.
“UNRESPONSIVE DEVICE”
Make sure the device is not malfunction and reattach the device.
“USB HUB IS NOT 
SUPPORTED”
This unit cannot support a USB device connected via a USB hub.
•  The source does not 
change to “USB” when 
you connect a USB device 
while listening to another 
source.
•  “USB ERROR” appears
The USB port is drawing more power than the design limit. Turn 
the power off and unplug the USB device. Then, turn on the power 
and reattach the USB device. If this does not solve the problem, 
turn the power off and on (or reset the unit) before replacing with 
another USB device.
“NO MUSIC”
Connect a USB device that contains playable audio files.
“iPod ERROR”
•  Reconnect the iPod.
•  Reset the iPod.
TROUBLESHOOTING
ENGLISH
JS_KWD_KDC_X302_KN_EN_7.indd   30
5/29/2017   8:52:17 AM