Arlo Technologies Inc. 18200352 User Manual

¾ To troubleshoot problems with your Arlo Go video stream:

1.  Make sure that your mobile device has good LTE signal strength.

If your Arlo Go’s LEDs light amber and blink rapidly, your Arlo Go is in an LTE 
coverage area but can’t connect to the Arlo cloud.  See 

on page 60..

If your Arlo Go’s LEDs light amber and blink slowly, the camera is outside of the 
LTE coverage area. 

For more information about your Arlo Go’s LED behavior, see 

.

2.  Move your Arlo Go camera to an area with better LTE coverage.

3.  Make sure that your Arlo Go camera has at least three bars of LTE signal 

strength. 

Low signal strength can cause the camera to stream intermittently.  See 

on page 60.

4.  Make sure that your Arlo Go is at least 6 ½ feet (2 meters) away from any Wi-Fi 

enabled devices, major electrical equipment, large metal or concrete objects, or 
other sources of signal interference.  

5.  Make sure that your Arlo Go’s battery is not low. 

A low battery can cause the camera to stream intermittently. See 

on page 61.

6.  If you still cannot see Arlo Go video streams after completing these 

troubleshooting steps, contact Arlo Support to speak to an expert.

Your Arlo Go camera on a computer, your web browser or your Internet network 
might be causing the streaming problem. 

The Arlo web client uses the Adobe Flash plug-in to display your camera streams 
in a browser. Make sure that your browser is not blocking the plug-in and that you 
are using the latest version of Adobe Flash.

Your router might be blocking the ports to which Arlo sends data. To ensure that 
Arlo can stay connected, you must keep the ports 443 and 80 open on your router:

DRAFT