Lucent Technologies merlin messaging system User Manual
Programming the Automated Attendant(s)
The MERLIN Messaging Automated System Attendant Service (AAS) answers calls and
presents callers with a list of options from which to choose, the options are presented via
menus and submenus. This section of the Online Guide provides instructions for performing
the programming tasks required to enable this functionality.
presents callers with a list of options from which to choose, the options are presented via
menus and submenus. This section of the Online Guide provides instructions for performing
the programming tasks required to enable this functionality.
To lessen the risk of Toll Fraud abuse, Automated Attendants should be
programmed to give callers access to system extensions only.
programmed to give callers access to system extensions only.
Note:
Refer to MERLIN Messaging System Planning Forms 3a–3d for the site-specific
information you need to complete the following programming tasks.
information you need to complete the following programming tasks.
Procedures:
Programming the Day and Night Main menus
Creating Submenus
Creating Announcements
Programming Schedule Options
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant
Creating Submenus
Creating Announcements
Programming Schedule Options
Programming Line Assignments
Assigning a Fax Extension to an Automated Attendant
Programming the Automated Attendant
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