Brother MFC-7360 User Manual

The machine beeps when you try to 
access the Setup Receive and 
Setup Send menus.

If FAX

 is not illuminated, press it to turn on Fax mode. The Setup Receive 

settings (Menu, 2, 1) and Setup Send settings (Menu, 2, 2) are available only 
when the machine is in Fax mode.

Cannot make a copy.



Make sure that COPY

 is illuminated. (See How to copy on page 48.)



(For MFC-7860DW) 
Contact your administrator to check your Secure Function Lock Settings.

Vertical black line appears in 
copies.

Black vertical lines on copies are typically caused by dirt or correction fluid on the 
glass strip, or the corona wire is dirty. (See Cleaning the scanner in Appendix A of 
the Advanced User's Guide and Cleaning the corona wire on page 62.)

Copies are blank.

Make sure you are loading the document properly. (See Using the automatic 
document feeder (ADF) on page 22 or Using the scanner glass on page 23.)

No printout.



Check that the machine is plugged in and the power switch is turned on.



Check that the toner cartridge and drum unit are installed properly. (See 
Replacing the drum unit on page 63.)



Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)



Check that the correct printer driver has been installed and chosen.



Check to see if the LCD is showing an error message. (See Error and 
maintenance messages on page 68.)



Check that the machine is online:
(Windows

®

7 and Windows Server

®

2008 R2) Click the Start button and 

Devices and Printers. Right-click Brother MFC-XXXX Printer. Make sure 
that Use Printer Offline is unchecked.
(Windows Vista

®

) Click the Start button, Control Panel, Hardware and 

Sound, and then Printers. Right-click Brother MFC-XXXX Printer. Make 
sure that Use Printer Offline is unchecked.
(Windows

®

XP and Windows Server

®

2003/2008) Click the Start button and 

choose Printers and Faxes. Right-click Brother MFC-XXXX Printer. Make 
sure that Use Printer Offline is unchecked.
(Windows

®

2000) Click the Start button and choose Settings and then 

Printers. Right-click Brother MFC-XXXX Printer. Make sure that Use 
Printer Offline is unchecked.



(For MFC-7860DW) 
Contact your administrator to check your Secure Function Lock settings.