Brother MFC-7360 User Manual

Troubleshooting

The machine prints unexpectedly 
or it prints garbage.



Press Job Cancel to cancel print jobs.



Check the settings in your application to make sure it is set up to work with 
your machine.



Pull out the paper tray and wait until the machine stops printing. Then turn off 
the machine’s power switch and disconnect from the power for several 
minutes. 
(For MFC-7360 and MFC-7460DN) 
The faxes stored in the machine memory will be deleted. See Transferring 
your faxes or Fax Journal report on page 73 before disconnecting the 
machine so you will not lose any important messages.

The machine prints the first couple 
of pages correctly, then some 
pages have text missing.



Check the settings in your application to make sure that it is set up to work with 
your machine.



Your computer is not recognizing the machine’s input buffer’s full signal. Make 
sure that you connected the interface cable correctly. (See the Quick Setup 
Guide.)

The headers or footers appear 
when the document displays on the 
screen but they do not show up 
when it is printed.

There is an unprintable area on the top and bottom of the page. Adjust the top and 
bottom margins in your document to allow for this. (See Unscannable and 
unprintable areas on page 16.)

The machine does not print on both 
sides of the paper even though the 
printer driver setting is Duplex.

Check the paper size setting in the printer driver. You need to choose A4 (60 to 
105 g/m

2

).

The machine is not printing or has 
stopped printing.

Press Job Cancel.

As the machine cancels the job and clears it from the memory it may produce an 
incomplete printout.

TWAIN errors appear while 
scanning.

Make sure that the Brother TWAIN driver is chosen as the primary source. In 
Presto! PageManager , click Select Source and choose the Brother TWAIN 
driver.

OCR does not work.

Try increasing the scanning resolution.

(Macintosh users) 
Make sure you have downloaded and installed Presto! PageManager from 
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg

Network scanning does not work.

See Network difficulties (Network models only) on page 93.

Cannot scan.

(For MFC-7860DW) 
Contact your administrator to check your Secure Function Lock Settings.