Avaya 1150E User Manual

Call Center Agent features

121

The Emergency Key

When you have an emergency situation:

Use Not Ready

Use the

Not Ready

Key, when performing post-call work.

To be taken out of the queue:

To be placed back in the queue:

Press the

Emergency

Key. The

indicator flashes while your supervisor is
called. When your supervisor picks up
the call, the LED indicator lights
continuously and you have a three-way
conference.

Note: The display shows information
about the call. Before you press the

Emergency

Key, write down this

information for future reference.

Press the

Not Ready

Key. This takes

you out of the queue.

Press the

Not Ready

Key or the

In-Calls

Key.

Note: If you Press the

In-Calls

Key

during an ACD call, the call is
disconnected.