Avaya 1150E User Manual
Call Center Agent features
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To answer a non-ACD call:
Contact your supervisor
To answer your supervisor when your phone rings and the
Supervisor indicator flashes:
Supervisor indicator flashes:
If you are on a call and hear a buzz and the Supervisor indicator
flashes:
flashes:
To call your supervisor:
To return to the ACD call:
1.
Press the
DN
Key next to the flashing
indicator. You are connected to your
non-ACD caller.
non-ACD caller.
1.
Press the
Supervisor
Key.
1.
Press the
Hold
Key.
2.
Press the
Supervisor
Key.
1.
Press the
Supervisor
Key. If you are on
a call, this automatically puts the call in
progress on Hold.
progress on Hold.
1.
Press the
In-Calls
Key.
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