Nortel Networks BCM50 3.0 User Manual
Chapter 2 Intelligent Contact Center Agent 21
Intelligent Contact Center Agent Guide
Programming a memory button
You can program memory buttons for one-touch access to Intelligent Contact Center features. You
can program memory buttons for:
can program memory buttons for:
•
Log on ≤·‚›
•
Supervisor Help ≤·‚fl
•
Not Ready ≤·‚°
•
Activity Codes ≤·‚‡(If it is available for your system)
•
Display Waiting Calls ≤·‚·
You cannot assign features to Line, Intercom, Answer or Handsfree/Mute buttons.
To program a feature to a memory button
1 Press ≤•‹.
2 Press the memory button that you want to program.
3 Press ≤ and enter the feature code.
4 Use the paper labels that come with your telephone to identify the programmed button.
To use the Feature Code, press the labeled button.
Memory button indicators
Memory button indicators are triangular icons (ˆ) that appear beside some memory buttons. If you
program Intelligent Contact Center features on memory buttons with indicators, the indicators
show additional information about the feature.
program Intelligent Contact Center features on memory buttons with indicators, the indicators
show additional information about the feature.
Note: Activity Codes may not be available for your system.