Nortel Networks BCM50 3.0 User Manual
Chapter 2 Intelligent Contact Center Agent 23
Intelligent Contact Center Agent Guide
Transferring calls
If you have a caller who needs to talk to another person or is routed to the wrong skillset, you can
transfer the call. Do not use the Call Park feature.
transfer the call. Do not use the Call Park feature.
To transfer a call
1 Press ≤‡‚, or TRANSFER on a two line display telephone.
2 Enter the extension of the person or skillset.
3 Press ®, or JOIN on a two line display telephone.