User GuideTable of ContentsPreface13About this guide13Introduction13Audience13Other Documentation14Chapters and appendixes in this guide15Chapter 1 Overview17About this chapter17IP Phone Models18Description18References18Reference19Firmware Installation Information20Description20Installation Considerations20Installation Requirements21Configuration Server Requirement22Reference22Firmware and Configuration Files23Description23Configuration File Precedence24Configuration Methods24References25Installing the Firmware/Configuration Files25Chapter 2 Configuration Interface Methods27About this chapter27IP Phone UI28Reference29Options Key30Using the Options Key32Aastra Web UI33Description33HTTP/HTTPS Support33HTTP/HTTPS Client and Server Support34HTTPS Client34HTTPS Server34Using HTTPS via the Aastra Web UI35Reference35Accessing the Aastra Web UI36Status38Operation38Basic Settings39Advanced Settings39Enabling/Disabling the Aastra Web UI40Chapter 3 Administrator Options41About this chapter41Administrator Level Options43Description43IP Phone UI Options43Aastra Web UI Options44Configuration File Options44Using the Configuration Files45Phone Status46Phone Status via IP Phone UI46Phone Status Screen for 53i Phone46Phone Status Screen for 55i, 57i, and 57i CT Phones46Phone Status via Aastra Web UI48Basic Preferences (Aastra Web UI)50Network52Basic Network Settings52Advanced Network Settings53Type of Service (ToS), DSCP54VLAN54SIP Settings55Basic SIP Authentication Settings55Basic SIP Network Settings56Advanced SIP Settings57RTP Settings59Line Settings60Softkeys/Programmable Keys61References62Configuration Server Settings63Firmware Update Features65Reference65Chapter 4 Network Configuration of the IP Phones67About this chapter67Overview69Basic Network Settings70DHCP70Configuring DHCP71Configuring Network Settings Manually73Configuring Ethernet Ports 0 and 1 Negotiation75Auto-negotiation75Half-Duplex (10Mbps or 100Mbps)75Full-Duplex (10Mbps or 100Mbps)76Configuring Ethernet Ports 0 and 176Configuration Server Protocol79Configuring the Configuration Server Protocol79Advanced Network Settings84Network Address Translation (NAT)84Nortel Proxy/Registrar85SBC or ALG proxy/registrar85Other proxy/registrars85NAT router configuration85Nortel Networks NAT86Configuring Nortel NAT (optional)86Configuring NAT Address and Port (optional)88HTTPS Client/Server Configuration90Configuring HTTPS Client and Server Settings91Universal Plug and Play (UPnP) (for remote phones)94Configuring UPnP (optional)95Virtual LAN (optional)97Type of Service (ToS), Quality of Service (QoS), and DiffServ QoS98DSCP Range/VLAN Priority Mapping99DSCP Range/VLAN Priority100Configuring Type of Service (ToS)/DSCP (optional)100Configuring VLAN (optional)102Network Time Servers107Session Initiation Protocol (SIP) Settings109SIP Global Parameters109SIP Per-Line Parameters110SIP Precedence Example111Backup Proxy/Registrar Support112How it Works112SIP Server (SRV) Lookup112Configuring Basic SIP Settings (optonal)113Configuring Advanced SIP Settings (optional)119Real-time Transport Protocol (RTP) Settings122RTP Port122Basic Codecs122Customized Codec Preference List124Out-of-Band DTMF125DTMF Method125Silence Suppression125Configuring RTP Features126Chapter 5 Operational IP Phone Features129About this chapter129Operational Features131Description131User Passwords134Procedures134Administrator Passwords136Procedure136Locking and Unlocking the Phone137Locking/Unlocking a Phone137Resetting a User Password139Defining an Emergency Dial Plan140Time and Date142Hard Keys146Enabling/Disabling Redial, Xfer, and Conf Keys146Mapping Redial and Conf Keys as Speedials147Using Redial Key for “Last Number Redial”148Softkeys/Programmable Keys/Feature Keys149Softkeys (55i, 57i, 57i CT)149State-Based Softkeys (55i, 57i, 57i CT only)152Configuration Example154Programmable Keys (53i, 55i)155Configuring Softkeys and Programmable Keys15657i Cordless (CT) Feature Keys159Feature Key Programming Guidelines160Configuring Handset Feature Keys161Locking IP Phone Keys163Locking the IP Phone Keys164Suppressing DTMF Playback165Configuring Suppression of DTMF Playback165Display DTMF Digits167Configuring Display DTMF Digits167Busy Lamp Field (BLF)169Example169BLF Setting (For use with Asterisk)169BLF\List Setting170Example170Asterisk BLF Configuration171BroadSoft BLF Configuration171Reference171Configuring BLFs172BLF Subscription Period176Configuring BLF Subscription Period176Directed Call Pickup (BLF or XML Call Interception)178Playing a Ring Splash179Enabling/Disabling Directed Call Pickup180Configuring BLF/BLF List for Directed Call Pickup181Configuring XML for Directed Call Pickup187Do Not Disturb (DND)193Configuring DND193Use the following procedures to configure DND on the IP phone..193Bridged Line Appearance (BLA) (57i/57i CT/53i only)195Configuring BLA196Global BLA196Per-Line BLA197Using a BLA Line on the IP Phone201Park Calls/Pick Up Parked Calls201Park/Pickup Static Configuration (57i/57i CT only)202Park/Pickup Call Server Configuration Values202Configuring Park /Pickup using Static Configuration (57i/57i CT only)203Park/Pickup Programmable Configuration204Programmable Configuration Using Configuration Files206Programmable Configuration Using the Aastra Web UI207Using the Park Call/Pickup Parked Call Feature213Last Call Return (lcr) (Sylantro Servers only)214How it works214Configuring Last Call Return214Use the following procedures to configure LCR on the IP phones.214Call Forwarding218Enabling/Disabling the Ability to Configure Call Forwarding219Use the following procedures to enable/disable Call Forwarding on the IP phones.219Configuration Method for Call Forwarding220Configuring Call Forwarding220Callers List224Enabling/Disabling Callers List226Use the following procedures to enable/disable the Callers List on the IP phones.226Using the Callers List226Downloading the Callers List228Missed Calls Indicator229Enabling/Disabling Missed Calls Indicator229Use the following procedures to enable/disable the Missed Calls Indicator on the IP phones.229Accessing and Clearing Missed Calls230Directory List231Directory List Capabilities231Reference232Administrator/User Functions for Directory List232Enabling/Disabling Directory List234Use the following procedures to enable/disable the Directory List on the IP phones.234Server to IP Phone Download235Server to IP Phone Download Behavior236Directory List Limitations236Using the Directory List237Downloading from the Server to the IP Phone239Downloading from the IP Phone to the Server239Voicemail (55i, 57i, and 57i CT only)241Configuring Voicemail (55i, 57i, and 57i CT only)241Using Voicemail (57i57i CT only)243XML Customized Services244Creating Customized XML Services on the IP Phones244Enabling/Disabling a Beep for Status Message Displays247Scroll Delay Option for Status Messages248XML Configuration Push from the Server248Configuring the Phone to use XML249XML Push Requests249Example Configuration of XML application250Configuring for XML on the IP Phone250Using the XML Customized Service254XML Action URIs256How it works257Configuring XML Action URIs258XML Softkey URI261Example261Configuring XML Softkey URIs262SIP Local Dial Plan265Dial Plan Example266Prefix Dialing266SIP Dial Plan Terminator267Configuring the SIP Local Dial Plan268Incoming/Outgoing Intercom with Auto-Answer270Auto-Answer270Outgoing Intercom Calls (55i, 57i and 57i CT only)270Incoming Intercom Calls271Configuring Intercom Calls and Auto-Answer271Audio Transmit and Receive Gain Adjustments274Configuring Audio Transmit and Receive Gain Adjustments275Ring Tones and Tone Sets276Ring Tones276Ring Tone Settings Table276Ring Tone Sets278Configuring Ring Tones and Tone Sets279Priority Alerting281How Priority Alerting Works281Ring Tone Patterns282Call Waiting Tones285Configuring Priority Alerting286Stuttered Dial Tone288Configuring Stuttered Dial Tone288Call Waiting Tone290Configuring Call Waiting Tone290Language292Loading Language Packs292Loading Language Packs via the Configuration File (<mac>.cfg)292Example293Loading Language Packs via the Aastra Web UI294Specifying the Language to Use295Chapter 6 Advanced IP Phone Operational Features299About this chapter299Advanced Operational Features300MAC Address/Line Number in REGISTER Messages301Configuring the MAC address/Line Number in REGISTER Message301SIP Message Sequence for Blind Transfer303Configuring SIP Message Sequence for Blind Transfer303Update Caller ID During a Call304Configuring Update Caller ID During a Call304Boot Sequence Recovery Mode305Configuring Boot Sequence Recovery Mode305Auto-discovery Using mDNS306Single Call Restriction (57i CT only)307Configuring Single Call Restriction.307Chapter 7 Encryption and the IP Phone309About this chapter309Encryption and the IP Phone310Configuration File Encryption Method310Procedure to Encrypt/Decrypt Configuration Files311Examples312Chapter 8 Firmware Upgrade315About this chapter315Upgrading the Firmware316Manual Firmware Update (TFTP only)316Manual Firmware and Configuration File Update318Automatic Update (auto-resync)320Mode Time320Configuring Automatic Update321Reference323Chapter 9 Troubleshooting325About this chapter325Troubleshooting326Log Settings326Reference326Module Settings327Support Information328Performing Troubleshooting Tasks329Troubleshooting Solutions332Description332Why does my phone display “Application missing”?332Why does my phone display the “No Service” message?333Why does my phone display "Bad Encrypted Config"?333Why is my phone not receiving the TFTP IP address from the DHCP Server?334How do I set the IP phone to factory default?337How to reset a user’s password?340Appendix A Configuration Parameters343About this appendix343Setting Parameters in Configuration Files346Operational, Basic, and Advanced Parameters347Network Settings347Password Settings350Emergency Dial Plan Settings351Aastra Web UI Settings352Configuration Server Settings353Network Address Translation (NAT) Settings360HTTPS Client and Server Settings362UPnP Settings364Virtual Local Area Network (VLAN) Settings366Type of Service (ToS)/DSCP Settings369Time Server Settings370Time and Date Settings372Time Zone Name/Time Zone Code Table374SIP Local Dial Plan Settings379SIP Basic, Global Settings382SIP Global Authentication Settings382SIP Global Network Settings.385SIP Basic, Per-Line Settings390SIP Per-Line Authentication Settings390SIP Per-Line Network Settings.395Advanced SIP Settings400RTP, Codec, DTMF Global Settings405DTMF Per-Line Settings407Silence Suppression Settings408Voicemail Settings409Directory Settings410Callers List Settings411Call Forward Settings411Missed Calls Indicator Settings412XML Settings413Action URI Settings416Ring Tone and Tone Set Global Settings419Ring Tone Per-Line Settings420Stuttered Dial Tone Setting421Call Waiting Tone Setting421Priority Alert Settings422For Sylantro Server only422Language Settings428Language Pack Settings429Language Codes (from Standard ISO 639)430Country Codes (from Standard ISO 3166)430Suppress DTMF Playback Setting438Display DTMF Digits Setting439Intercom and Auto-Answer Settings440Outgoing Intercom Settings440Incoming Intercom Setting442Auto-Answer Setting442Audio Transmit and Receive Gain Adjustment Settings443Directed Call Pickup (BLF or XML Call Interception) Settings446BLF Subscription Period Settings447Hard Key Parameters448Softkey Settings for 55i, 57i, 57i CT452Programmable Key Settings for 53i and 55i459Top Softkey Settings for 57i and 57i CT463Handset Feature Key Settings for the 57i CT468Expansion Module Key Settings for 536M (53i/55i) and 560M (57i/57i CT)470Locking Softkeys and Programmable Keys473Advanced Operational Parameters476MAC Address/Line Number476Blind Transfer Setting.477Update Caller ID Setting.478Boot Sequence Recovery Mode.478Single Call Restriction479Troubleshooting Parameters480Log Settings480Appendix B Configuration Server Setup483About this appendix483Configuration Server Protocol Setup484TFTP Server Set-up484Appendix C Configuring the IP Phone at the Asterisk IP PBX487About this appendix487IP Phone at the Asterisk IP PBX488Appendix D Sample Configuration Files491About this appendix491Sample Configuration Files49257i Sample Configuration File49257i CT Sample Configuration File50253i Sample Configuration File519Appendix E Sample BLF Softkey Settings533About this appendix533Sample BLF Softkey Settings534Asterisk BLF53457i and 57i CT Configuration Parameters for Asterisk BLF53453i Configuration Parameters for Asterisk BLF534BroadSoft BroadWorks BLF53557i and 57i CT Configuration Parameters for Broadsoft BroadWorks BLF53553i Configuration Parameters for Broadsoft BroadWorks BLF535Appendix F Sample Multiple Proxy Server Configuration537About this appendix537Multiple Proxy Server Configuration538Appendix G Creating an XML Application541About this appendix541How to Create an XML Application543Overview543XML format543Creating XML Objects544Creating Custom Softkeys545Text Menu Object (Menu Screens)546Implementation546Text Screen Object (Text Screens)548Implementation548Text Screen Format Object (for Text Screens)549AastraIPPhoneFormattedTextScreen Structure550UserInput Object (User Input Screens)553Implementation (IP Addresss)553Implementation (Number)556Implementation (String)557UserInput Object for Time and Date Formats (User Input Screens)558Directory Object (Directory List Screen) (57i only)561Implementation561Status Message Object (Idle Screen)563AastraIPPhoneStatus Structure563Execute Commands Object (for executing XML commands)565AastraIPPhoneExecute Object Structure565Using the Reset Command565Using the NoOp Command566Dynamic Configuration Object (to push a configuration to the phone)567AastraIPPhoneConfiguration Object Structure567Dynamic Configuration Parameters569XML Image Objects (55i, 57i/57i CT only)571AastraIPPhoneImageScreen Object572AastraIPPhoneImageMenu574AastraIPPhoneTextMenu (Icon Menu)576Using the <IconList>577IP Phone Internal Icon Images579Attributes/Options to Use with XML Objects581Beep Attribute (configurable via XML objects, config files, or Aastra Web UI)581Scroll Delay Option (configurable via config files and Aastra Web UI only)581Timeout Attribute (configurable via XML objects only)582LockIn Attribute (configurable via XML objects only)583CancelAction Attribute (configurable via XML objects only)584HTTP Post585HTTP Refresh Header587HTTP Language Header588XML Schema File588XML Schema588Limited Warranty593Exclusions593Warranty Repair Services594After Warranty Service594Index595Size: 5.69 MBPages: 602Language: EnglishOpen manual
