User ManualTable of ContentsSoftware License Agreement3Table of Contents5About This Guide9Documentation9Introduction10Phone Features10Requirements10Installation and Setup11Getting Started12Plugging in and Starting the Phone12Idle Screens15Idle Screen 115Idle Screen 215Incomplete Configuration16No Service16IP Phone Keys and Key Descriptions17Key Panel17Methods for Customizing Your Phone20Phone Options via the IP Phone UI20Simplified Options Menu21Using the IP Phone UI22Reference22Phone Options via the Aastra Web UI23Using the Aastra Web UI23Phone Status27Phone Status via IP Phone UI27Finding Your Phone’s IP Address28Phone Status via the Aastra Web UI28SIP Account Status30Customizing Your Phone32Ring Tones and Tone Sets32Ring Tones32Ring Tones Table32Ring Tone Sets33Configuring Ring Tones and Tone Sets33Contrast Level35Setting Contrast Level35Live Dialpad*35Enabling/Disabling Live Dialpad35Set Audio36Audio Mode36Headset Mic Volume36Setting Audio Mode and Headset Mic Volume36Time and Date37Configuring Time and Date37Set Time and Time Format37Set Date and Date Format38Set Time Zone38Set Daylight Savings Time39Set Time Servers39Language41Specifying the Language to Use41Language Input44Keypad Input Alphabet Tables44English44French44Spanish45German45Italian46Portguese46Configuring Language Input Using the IP Phone UI47Latin 2 Character Set49User Password50Setting a User Password50Resetting a User Password51Reset a User Password51Restarting Your Phone52Phone Lock53Locking/Unlocking a Phone53Lock the Phone53Lock the Phone54Unlock the Phone54Defining an Emergency Dial Plan54Define an Emergency Dial Plan55Reference55Line Keys and Programmable Keys56Multiple Line and Call Appearance Keys56Programmable Keys57Line Key59Configuring a Line Key59Creating a Speeddial Key60Speeddial Prefix60Press-and-Hold to Create a Speeddial (applicable to programmable keys and keypad keys61Creating a Speeddial Using the Speed Dial Edit Option62Creating a Speeddial Key Using the Save Key63Creating a Speeddial Using a Programmable Key64Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI65Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key65Editing Speeddial Keys66Editing a Speeddial on a Programmable Key67Editing a Speeddial Using “Keypad Speeddial” in the Aastra Web UI68Do Not Disturb (DND) Key69Configuring a DND Key69Busy Lamp Field (BLF) Key70Example70Configuring a BLF Key70BLF List Key72Configuring a BLF List Key73Flash Key74Configuring a Flash Key74Automatic Call Distribution (ACD) Key (for Sylantro Servers)75Configuring an Automatic Call Distribution (ACD) Key76Using the ACD Feature on your IP Phone77ACD LED Table77Using the ACD Key77Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)79Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers)79Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)80Using Directed Call Pickup/Group Call Pickup81Using Directed Call Pickup (DCP)81Using Group Call Pickup (GCP)81XML Key82Configuring an XML Key83Accessing the XML Service84Sprecode Key85Configuring a Sprecode Key85Park/Pickup Keys86Configuring Park/Pickup Keys87Using the Park Call/Pickup Parked Call Feature88Park a Call88Pickup a Parked Call88Last Call Return (lcr) Key (for Sylantro Servers)89How it works89Configuring a Last Call Return Key89Call Forward Key90Configuring a Call Forward90BLF/Xfer91BLF/Xfer Key Requirements and Functionality91Configuring a BLF/Xfer Key92Speeddial/Xfer93Speeddial/Xfer Key Requirements and Functionality93Configuring a Speeddial/Xfer Key94Speeddial/Conf95Configuring a Speeddial/Conf Key96Directory Key97Reference97Configuring a Directory Key98Intercom Key99Configuring an Intercom Key99Using the Icom Key (for Outgoing Intercom Calls)100Reference100Services Key101Configuring a Services Key102Using the Services Key103Phone Lock Key104Configuring a Phone Lock Key104Using the Lock/Unlock Key on the IP Phone105Lock the Phone105Unlock the Phone105Paging Key (Sends the RTP Stream)106Configuring a Paging Key106Using the Paging Key107None Key108Setting a None Key108Deleting a Key109Making Calls110Dialing a Number110Using Handsfree Speakerphone110Using a Headset111Advanced Volume Controls for the Headset Mic111To change the volume:111Making and Receiving Calls Using a Headset112Redial112Accessing the Redial List112Deleting from the Redial List113Delete All Items113Mute113Receiving Calls114Answering an Incoming Call114To answer the call114Sending an Incoming Call to Voicemail114Handling Calls115Placing a Call on Hold115To place a call on hold115When on Hold115Automatic Hold116Retrieving a Held Call116Transferring Calls116Blind Transfer116Consultive Transfer116Transferring Two Existing Calls117Conferencing Calls118Conference State Screens118Local Conferencing118Using Local Conferencing119Joining Two Active Calls in a Single Conference120Centralized Conferencing (for Sylantro and Broadsoft Servers)120Reference120Using Centralized Conferencing121Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)121Setting Up Multiple Conferences (for Sylantro Server only)122Joining Additional Parties to Active Conferences123Ending a Conference and Transferring Remaining Parties123Ending Calls123Managing Calls124Directory List124Accessing Your Directory124Sorting Entries and Quick Search Feature125Managing the Directory List125Add a New Entry to the Directory List126Adding an Entry to the Directory List from the Save Key127Edit an Entry in the Directory List128Delete an Entry from the Directory List129Save an Entry to the Directory List130Saving from the Display130Saving from the Callers List131Saving from the Redial List132Downloading the Directory List to Your PC133Download the Directory List133Callers List134Caller’s List Screen Display135Accessing the Callers List135Editing Entries in the Callers List135Deleting Entries From the Callers List137Downloading the Callers List to Your PC138Download the Callers List138Account Configuration (DND and Call Forwarding)139DND Account-Based Configuration139Configuring a DND Key140Configuring DND Using the Aastra Web UI.141Using DND Modes via the IP Phone UI142DND in Account Mode143DND in Phone Mode (Default)143DND in Custom Mode144Call Forward Account-Based Configuration144Configuring CFWD Using the Aastra Web UI146Using CFWD via the IP Phone UI149CFWD in Account Mode149CFWD in Phone Mode152CFWD in Custom Mode155Missed Calls Indicator159Accessing and Clearing Missed Calls.159Voicemail160Using Voicemail160Additional Features161Star Codes161Suppress DTMF Playback161Configuring Suppression of DTMF Playback161Display DTMF Digits162Configuring Display of DTMF Digits163Enable/Disable Call Waiting164Enabling/Disabling Call Waiting164Play Call Waiting Tone166Configuring Call Waiting Tone166Stuttered Dial Tone167Configuring Stuttered Dial Tone167XML Beep Support168Configuring XML Beep Support168Status Scroll Delay169Configuring Status Scroll Delay169Incoming Call Interrupts Dialing170Transfer/Conference Call Behavior170Intercom Behavior170Configuring "Incoming Call Interrupts Dialing"171Switch UI Focus to Ringing Line172Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI172Preferred Line and Preferred Line Timeout173Goodbye Key Cancels Incoming Calls175Configuring Goodbye Key to Cancel Incoming Calls175Using the Goodbye Key to Cancel Incoming Calls Feature176UPnP Mapping Lines (for remote phones)177Configuring UPnP Mapping Lines177Message Waiting Indicator178Configuring Message Waiting Indicator178Incoming Intercom Call Features179Incoming Intercom179Microphone Mute179Auto-Answer/Play Warning Tone180Allow Barge In180Configuring Incoming Intercom Settings180Using Redial Key for “Last Number Redial”181Group RTP Paging (receives RTP streams)182Configuring Group RTP Paging183Use LLDP ELIN184Configuring LLDP ELIN184Shared Call Appearance (SCA) Call Bridging185Keys States and LED Behavior186Available Features Enabled by Administrators188Outgoing Intercom Calls188Missed Call Summary Subscription188Customizable Callers List Key189Autodial (Hotline and Warmline)189Centralized Conferencing190Reference190Answer and Ignore Keys for XML Applications190Playing a WAV File On Your Phone191IP Phone UI Screen During WAV Streaming191Using the Keypad During Active XML Applications191Key Redirection192Conference, Transfer, Redial, Intercom Keys and Voicemail Option192Options Key192XML Applications and Off-Hook Interaction193XML Override for a Locked Phone193RTP Recording and Simultaneous Playing193“Hold” Feature Enhancement (for Broadsoft Servers)194Configurable Save and Delete Keys194Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)194IP Phone UI when Broadsoft CMS is Enabled195Diverting Calls from Your Phone196Display of Call Destination Information197Troubleshooting Solutions198Why is my display blank?198Why is my speakerphone not working?198Why can’t I get a dial tone?198Why doesn’t my phone ring?198Why is the light not coming on with a new Voice Mail Message?198Why is my handset not working?198How do I find the IP address of my phone?199Why does my phone display the “No Service” message?199How do I change my user password?199Why does my phone display "Bad Encrypted Config"?200How do I restart the IP phone?200How do I lock my phone?201Lock the Phone201Unlock the Phone201Lock the Phone202Unlock the Phone202Limited Warranty203Exclusions203Warranty Repair Services203After Warranty Service204Appendix A - Time Zone Codes205Time Zone Name/Time Zone Code Table205Index209Size: 12.3 MBPages: 214Language: EnglishOpen manual