User ManualTable of ContentsSoftware License Agreement2Content3Welcome8About this Guide8Documentation8Phone Features8Requirements9Installation and Setup9Getting Started10Plugging in and Starting the Phone10Network Connected/Network Disconnected12Idle Screen13Idle Screen With Softkeys/Programmable Keys Configured14Idle Screen with Voicemail Messages15Screen Display After Picking Up the Handset15IP Phone Keys17Key Panel17Key Descriptions18Keypad Keys20Methods for Customizing Your Phone21Phone Options via the IP Phone UI21Simplified Options Menu22Using the IP Phone UI22Phone Options via the Aastra Web UI23Using the Aastra Web UI23Phone Status27Phone Status via IP Phone UI27Finding Your Phone’s IP Address28Phone Status via the Aastra Web UI29SIP Account Status29Customizing Your Phone31Ring Tones and Tone Sets31Ring Tones31Ring Tone Sets32Configuring Ring Tones and Tone Sets32Contrast Level34Setting Contrast Level34Backlight35Setting the Backlight35Live Dialpad*36Enabling/Disabling Live Dialpad37Set Audio38Audio Mode38Headset Mic Volume38Setting Audio Mode and Headset Mic Volume38Time and Date40Configuring Time and Date40Specifying the Language to Use48Language Input49Latin 2 Character Set54User Password55Setting a User Password55Resetting a User Password56Reset a User Password56Restarting your phone57Phone Lock57Locking/Unlocking a Phone58Defining an Emergency Dial Plan59Define an Emergency Dial Plan59Line Keys, Programmable Keys, and Softkeys60Multiple Line and Call Appearances60Softkeys and Programmable Keys61State-Based Softkeys (Bottom Keys only)63Key Display Behavior64Line Key66Configuring a Line Key67Speed Dial Key68Speed Dial Prefix68Press-and-Hold to Create a Speed Dial (applicable to programmable keys, softkeys, keypad keys, expansion module keys)69Creating a Speed Dial Using the Speed Dial Edit Option70Creating a Speed Dial Key Using the Sofkeys, Programmable Keys, or Expansion Module Keys72Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI73Editing Speed Dial Keys74Editing a Speed Dial on a Softkey, Programmable Key, or Expansion Module Key75Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI76"Do not Disturb" (DND) Key76Configuring a DND Key77Busy Lamp Field (BLF) Key78Configuring a BLF Key78BLF List Key79Configuring a BLF List Key80Automatic Call Distribution (ACD) Key (for Sylantro Servers)82Configuring an Automatic Call Distribution (ACD) Key83Using the ACD Feature on your IP Phone83Using the ACD Key84Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)86Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers)86Configuring Group Call Pickup (GCP) Key (for Sylantro Servers)87Using Directed Call Pickup/Group Call Pickup89XML Key90Configuring XML Services91Configuring an XML Key93Accessing the XML Service95Flash Key96Sprecode Key97Configuring a Sprecode Key97Park/Pickup Keys98Configuring Park/Pickup Keys98Using the Park Call/Pickup Parked Call Feature100Last Call Return (lcr) Key (Sylantro Servers only)101How it works101Configuring a Last Call Return Key101Call Forward Key102Configuring a Call Forward Key102BLF/Xfer103BLF/Xfer Key Requirements and Functionality103Configuring a BLF/Xfer Key104Speed Dial/Xfer105Speed Dial/Xfer Key Requirements and Functionality105Configuring a Speed Dial/Xfer Key106Speed Dial/Conf107Configuring a Speed Dial/Conf Key107Services Key109Configuring a Services Key110Directory Key111Configuring a Directory Key112Callers List Key113Configuring a Callers List Key114Intercom Key115Configuring an Intercom Key115Phone Lock Key116Configuring a Phone Lock Key116Using the Lock/Unlock Key on the IP Phone117Paging Key (Sends the RTP Stream)117Configuring a Paging Key118Using the Paging Key119None Key120Configuring a None Key120Empty Key121Configuring an Empty Key121Deleting a Key122Making Calls123Dialing a Number123Pre-dialing a Number123Using Handsfree Speakerphone124Using a Headset124Advanced Volume Controls for the Headset Mic124To Make and Receive Calls Using a Headset125Using Intercom125Using the Icom Key125Redial126Accessing the Redial List126Deleting from the Redial List.127Mute127Receiving Calls128Answering an Incoming Call128Sending an Incoming Call to Voicemail128Handling Calls129Placing a Call on Hold129When on Hold129Automatic Hold130Retrieving a Held Call130Transferring Calls130Blind Transfer130Consultative Transfer130Transferring Two Existing Calls131Indication of Transferred Calls131Conferencing Calls132Local Conferencing132Centralized Conferencing (for Sylantro and Broadsoft Servers)133Ending a Conference and Transferring Remaining Parties136Ending Calls136Managing Calls137Directory List137Accessing Your Directory137Sorting Entries and Quick Search Feature138Managing the Directory List138Downloading the Directory List to Your PC145Accessing the Directory List146Callers List147Accessing the Callers List148Editing Entries in the Callers List149Deleting Entries from the Callers List150Downloading the Callers List to Your PC150Account Configuration (DND and Call Forwarding)152DND Account-Based Configuration152Configuring DND153Configuring DND Using the Aastra Web UI.153Using DND Modes via the IP Phone UI155Call Forward Account-Based Configuration156Configuring CFWD Using the Aastra Web UI158Using CFWD via the IP Phone UI161Missed Calls Indicator169Voicemail170Using Voicemail170Additional Features171Star Codes171Suppress DTMF Playback171Configuring Suppression of DTMF Playback172Display DTMF Digits173Configuring Display of DTMF Digits173Play Call Waiting Tone174Configuring Call Waiting Tone174Call Waiting Tone Period175Configuring “Call Waiting Tone Period”175Stuttered Dial Tone176Configuring Stuttered Dial Tone176XML Beep Support177Configuring XML Beep Support177Call Hold Reminder During Active Calls178Configuring “Call Hold Reminder During Active Calls”178Call Hold Reminder (on single hold)179Configuring “Call Hold Reminder”179Status Scroll Delay180Configuring Status Scroll Delay180Incoming Call Interrupts Dialing181Transfer/Conference Call Behavior181Intercom Behavior181Configuring "Incoming Call Interrupts Dialing"182Switch UI Focus to Ringing Line183Configuring “Switch Focus to Ringing Line” Using the Aastra Web UI183Preferred Line and Preferred Line Timeout184Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI185Goodbye Key Cancels Incoming Calls185Configuring Goodbye Key to Cancel Incoming Calls186Using the Goodbye Key to Cancel Incoming Calls Feature186Message Waiting Indicator187Configuring Message Waiting Indicator187Incoming Intercom Call Features188Incoming Intercom188Microphone Mute188Auto-Answer/Play Warning Tone188Allow Barge In188Configuring Incoming Intercom Settings189Using Redial Key for “Last Number Redial”189Group RTP Paging (receives RTP streams)190Configuring Group RTP Paging190Shared Call Appearance (SCA) Call Bridging191Available Features Enabled by Administrators194Outgoing Intercom Calls194Missed Call Summary Subscription194Customizable Callers List Key and Services Key194Autodial (Hotline and Warmline)195Centralized Conferencing195Answer and Ignore Softkeys for XML Applications196XML Softkey for Special Characters in XML Applications196Playing a WAV File On Your Phone196IP Phone UI Screen During WAV Streaming197Using the Keypad During Active XML Applications197Key Redirection197Conference, Transfer, Redial, Intercom Keys and Voicemail Option197Options Key197XML Applications and Off-Hook Interaction198XML Override for a Locked Phone198RTP Recording and Simultaneous Playing198“Hold” Feature Enhancement (for Broadsoft Servers)198Authentication Support for HTTP/HTTPS Download Methods Used with Broadsoft Client Management System (CMS)199IP Phone UI when Broadsoft CMS is Enabled199Diverting Calls from Your Phone199Display of Call Destination Information200Indication of Terminated Calls201Model M670i and M675i Expansion Modules203Using the Expansion Modules205M670i Expansion Module205M675i Expansion Module205Press-and-Hold to Create a Speed Dial Key206Troubleshooting Solutions207Why is my display blank?207Why is my speakerphone not working?207Why can’t I get a dial tone?207Why doesn’t my phone ring?207Why is the light not coming on with a new Voice Mail Message?207Why is my handset not working?207What are services, and how do I use them?207How do I find the IP address of my phone?207Why does my phone display the “No Service” message?207How do I change my user password?208Why does my phone display "Bad Encrypted Config"?208How do I restart the IP phone?209How do I lock my phone?209Limited Warranty211Exclusions211Warranty Repair Services211After Warranty Service211Appendix A - Time Zone Codes212Time Zone Name/Time Zone Code Table212Index216Disclaimer219Size: 19.7 MBPages: 219Language: EnglishOpen manual
